Customer Service Medical Assistant
Resume:
PAMELA BOSTON
PBOSTON***@GMAI L.COM
OBJECT IVES
To obtain a challenging position in a medical setting that will allow me to gain more experience working with a
d iverse population of patients.
SUMMARY OF QUAL I F ICAT IONS
Administrative Skills : Microsoft Word, Excel, PowerPoint, Visio, Internet Applications, Phones Systems (Avaya
and Aspect) Electronic Record Keeping, Filing and Scanning, Written and Oral Communications
Healthcare Skills: Medical Law and Ethics, Terminology, Billing and Coding, Collections, Medical Manager,
T ranscription, Charting, Referral Writing and Payment Posting
Proficient Software: Windows, Misys, Meditech, Visions, EMR, Allscripts, Centricity, PeopleSafe and Caresourse,
C linical Skills : Vital Signs, Injections, Venipuncture, Capillary Draws, Medication Administration, Dosage and
Calculation, EKG, Urinalysis, Culture Techniques, Assist in Minor Procedures and Examinations
WORK EXPER IENCE
WestMed Practice Partners 02/13-Current
Contact Center Associate Charlotte NC
• Register patients and verify insurance information
• Help patients choose an IM or specialty MD at one of our 6 locations
• Schedule Pre-Ops, Physicals, Follow Ups, Sick Visits, Vaccinations(regular and travel)
• Take phone calls and messages for patients for the MD, Nurse and LPN’s and Referral Request
Aerotek/Lashgroup 10/12-01/13 Contract
Site Coordinator Charlotte, NC
• Contacted Health Insurance payer’s on behalf of the Physicians office to verify coverage for the drug
Remicade, to be administered in a Specialty Doctors office, Hospital Outpatient, also purchased through
t he Retail or Specialty Pharmacy
• Reviewed Benefit Investigations and checked for errors and accuracy.
• Sent off the correct Benefit letters to the Physician’s office that applied to the drug coverage.
Connextions/CVS Caremark 11/11-12/12
Customer Service Rep Concord, NC
• RX order placement and Status updates
• Conducted Plan Benefits Overrides
• Educated members on their plan design
• Verified Eligibility and In Network Pharmacies
L aboratory Corporation of America/Carmel OBGYN 6/10-2/11
Patient Service Tech/Phlebotomist Charlotte, NC
• Performed Venipuncture for lab and various medical lab testing
• Verified all forms of insurance to ensure it was up to date
• Verified patient co-pays and past balances were paid for services rendered
• Collect and Processed Blood, Plasma, Serum, Urine, stool, cultures and tissue samples
Maxim Healthcare Staffing 5/07-8/11
Medical Assistant Baltimore, MD
Placements Included: Mercy Medical Center, Good Samaritan Hospital, JHU Green Spring, JHU OP Center, St.
Agnes Hospital, Franklin Square Hospital, Peoples Clinic and Employee Health Fairs
Adult Medicine Audiology Dexa Bone Density Diabetes
Specialties Worked :
Scans Center/Nutrition
Endocrinology ENT Gastrology General Surgery Internal Medicine
Intervention and Pain Otolaryngology OBGYN Pector Services Pediatrics
Medicine ( reconstructive)
Restorative Therapies Surgical and Medical Neurology Urology Women’s Health
Oncology ( International Center ( high Risk
Patients) P regnancies)
Responsibilities included but not limited to :
• Used medical manager system to complete billing, collections, and patient scheduling
• Complete electronic charting, filing, and scanning for approximately 30 per day
• Performed vital signs, venipuncture, administrated medications, EKG, urinalysis, and cultures
• Assisted in minor procedures and prepared patients for minor surgeries, t riaged patients, prepared exam
rooms, administered vaccinations and injections
• Inventoried, ordered and maintained office and medical supplies
Complete Healthcare Staffing 1/07- 4/07
MA/Phlebotomist for ARC Baltimore, MD
• Ensured potential blood and plasma donors were eligible for donations
• Performed various test and questionnaires with donors
• Prepared donors for donation and drew blood as specified
Family Health Center 12/06-1/07
Medical Assistant Intern Baltimore, MD
• Trained in Adult Medicine, Pediatrics and OB/GYN practice
• Triaged patients and assisted Physicians with exams, blood draws, shots and other procedures
Caring Hands Adult Medical Daycare Center 1/05-7/06
Activity Assistant Dundalk, MD
• Assisted Adults with mental and physical disabilities with their daily routines and activities
MBNA Bank of America 1/00-11/05
Customer Service Rep Hunt Valley, MD
• Contacted customers about new offers and products on their accounts
• Informed Customers of new rate changes
• Cross sold offers on new products and services
• Answered inbound and made outbound calls with accuracy and updated customers account activity and
data
EDUCAT ION
M edix School Medical Assistant 1/2007
Towson, MD Certificate of Completion
CNA N ursing Assistant 3/2011
Mathews, NC Training
Additional Training : OSHA, H IPPA, Alzheimer’s, Dementia, CLIA
C ERT I F ICATES
American Heart Association- Blood Pressure and CPR
American Medical Assistant- Certificate of Completion
International Academy of Phlebotomy Science- Certificate of Completion
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