Customer Service Technical Support
Resume:
Anthony Watson
*** ****** **** ****, *** Antonio, TX 78253
************@*****.***
OBJECTIVE
To obtain a position that will utilize my proven skills to further
my development in Technical Support, Graphic Arts, and Customer
Relations.
PROFILE
Familiar with Microsoft Windows, Word, Excel, Outlook, and Active
Directory.
Knowledgeable in PC setup, installation, data entry, report
creation.
Experienced in technical support and customer service.
Team Player, Motivated, Self Starter, Multitasker.
EMPLOYMENT
Aerotek Staffing Agency, San Antonio, TX 2012 - 2013
Escalation Support
Call Center for Contract Technical Support.
Moved up from Tier 1 Technical Support to Tier 2
Technical Support in 3 Months.
Moved up to Escalation Support just after first year
of employment - responsible for fixing difficult or
recurring issues that were not being resolved after
multiple call-ins from the customer.
Department of Social Service, Sacramento, CA 2005-2008
Seasonal Clerk
Installed and troubleshot Department Blackberrys, as well as
trained new Blackberry Users. Maintained Department Blackberry and
BES license inventory.
Assisted the Department's Help Desk with troubleshooting and
coverage.
Used Active Directory and SMS on a daily basis to create
comprehensive reports for Management.
Managed the Bureau's Microsoft Select and TechNet media library.
Responsible for Equipment Procurement and Inventory.
Sam's Club, Sacramento, CA 2001-2003
Electronics Associate
Electronics Team Leader.
Trained new Electronics Associates.
EDUCATION
Art Institute Online, Pittsburgh, PA 2009-Presen
t
Major: Game Art and Design
Courses included Life Drawing, Photoshop, Color
Theory, Digital Story Telling, Character Development,
Intro to Intermediate 3D Modeling using 3D Studio
Max.
Art Institute of California, San Francisco, CA 2003-2004
Major: Game Art Design
Courses included Macromedia Director, Dreamweaver, and 3D
Modeling.
Cosumnes River College, Sacramento, CA
1998-2000
Major: Computer Programming
Courses included Computer Programming (using C++ and
Visual Basic), Operating System Basics (Windows and
Unix), and Public Speaking.
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