Services Mental Health
Resume:
MONIQUE T. GREEN
**** ******** **** **** ********* NC
28262
*************@***.***
PROFILE: A knowledgeable and resourceful, results-oriented leader.
Excellent networking and presentation style with the ability to represent
the company in a confident and professional manner. Possess outstanding
communication and interpersonal skills.
Extensive experience:
Management and Staff Supervision
Public Speaking
Staff Development and Training
Performance and Quality Improvement
Project Coordination
Community Relations
Crisis Response and protocol
Development and Revision of Policy and Procedure
Program Development
Fiscal Responsibility
Child Welfare Best Practices/Standards
Mental Health Policy/Procedures with Children and Families
Working knowledge of MH/DD/SAS policies/procedures
PROFESSIONAL EXPERIENCE
Independent Opportunities, Inc. Charlotte, NC
Director, MH Services April 2006 -
present
Became part-time in Jan 2011- QA/Accreditation/Special Projects
. Ensure compliance with federal, state, and local area Mental Health and
Developmental Disabilities program requirements. (CAP/Enhanced Services)
. Provide clinical supervision to Qualified Professionals providing MR/DD
and Mental Health Services to adults and children.
. Compile monthly statistics and reports to reflect outcome measures.
. Lead and function as the immediate contact for consumer "crisis response
and protocol". Assess crisis situation to provide recommendations,
treatment and resources.
. Develop and manage the organization's performance and quality improvement
goals, activities and reports to maintain and increase quality of
services.
. Seek out funding and resources to promote organization growth.
. Increase community awareness related to accessing services for persons
with disabilities or special needs. (MH/DD/SAS)
. Develop and allot budget to reflect fiscal accountability and
responsibility.
. Analyze service trends and needs to develop appropriate services and
strategically align staff to provide quality services and programs across
multiple counties.
STEP'S Developmental Academy Charlotte, NC
Intake Specialist/Program Director PSR July 2011 -
Dec 2012
. Assess and determine eligibility for persons referred for all Enhanced
Services.
(Intensive In-Home, Community Support Team, Outpatient Therapy,
Therapeutic Foster Care, Psychosocial Rehabilitative Services)
. Develop the Initial Person-Centered Plan and authorization request
(Value Options) for consumers receiving Enhanced Services.
. Develop Psychosocial Rehabilitative Program-to include intake,
authorization request, programs, activities, groups and collaborative
partnerships in the community to assist clients members with community
integration, pre-vocational skills and wellness and recovery.
. Lead agency staff to implement best practices to obtain national
accreditation. (CARF)
. Participate in coordinating Quality Improvement activities, goals and
outcome assessment according to MH/DD/SAS regulations internally and
externally.
. Served as a member of the Administrative Leadership team.
. Provide clinical support to CAP MR/DD-Day Support services. (Adults)
Easter Seals UCP NC
Carolinas' Caring Connection
Charlotte, NC
Regional Director, Child and Family Services October 2003 -
April 2006
. Develop, implement and provide Child Mental Health, Foster Care and
Developmental Disabilities services across the Western region of North
Carolina.
. Provide supervision and clinical support for Program Managers and Child
and family Coordinators.
. Ensure delivery of services according to county, state and federal
mandates. (Medicaid)
. Develop and allot regional budget with fiscal responsibility and
accountability.
. Analyze service trends and needs to develop appropriate services and
strategically align staff to provide quality services and programs across
the state.
. Develop and manage the organization's performance and quality improvement
goals, activities and reports to maintain and increase quality of
services.
. Develop collaborative partnerships with other child and family agencies
to increase community awareness and meet service needs.
. Seek out funding; Grant opportunities; and resources to increase program
growth.
Program Manager, Adult/Child/Family Services March 1999 - October 2003
Responsible for the training, recruitment and supervision of Child/Family
Coordinators.
Contracts Management and Grant Writing.
15. Ensure compliance with federal, state, and local area Mental Health and
Developmental Disabilities program requirements.
Develop, implement, and provide training for direct care staff and foster
parents.
Develop training curriculum according to state regulations.
18. Establish and maintain collaborative partnerships with other service
providers within the community.
Develop and allot program budget.
20. Represent agency "mission" in community and educational settings to
raise public awareness regarding Disabilities and Special needs
populations. MH/DD
Family Services Supervisor January 1998 - March 1999
Monitor and assess service needs of special populations served.
22. Recruit, train, and supervise Family Service Coordinators providing
foster care and case management for MH and MR/DD population (children and
adults)
Develop and implement policy and procedure regarding service delivery
systems.
Ensure compliance with Medicaid billing and service guidelines.
Family Services Coordinator II
July 1997 - January 1998
Coordinate services for families with children with Mental Retardation and
special needs.
Interpret and record monthly data to reflect consumer progress.
Compile monthly statistics and reports to reflect outcome measures.
Schedule visits in the consumer's home and community to assure quality
services.
Client Advocate
Area Mental Health/C.G. Watkins Center Charlotte, N.C.
CAP-MR/DD Coordinator May 1996
- July 1997
0. Advocate for and coordinate services for persons with disabilities and
special needs.
1. Crisis intervention, liaison between persons and agencies that provide
education, health and social services and community mental health
services.
2. Allot federal funds provided through the Medicaid waiver.
EDUCATION
University of South Carolina Columbia, SC
MSW 12 hours Graduate studies
August 1989
University of South Carolina Columbia, SC
Bachelor of Science: Criminal Justice
August 1984 - May 1989
Strayer University
Charlotte, NC
Pursuing Masters in Public Administration
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