Customer Service Information Technology

FAHAD SATTAR

*************@*****.***

**-** **** ****** ********, NY, 11377 347-***-****

OBJECTIVE

Goal-driven and self-motivated team player, seeking to capitalize on educational background in Information Technology,

coupled with management experience to produce positive and productive results.

EDUCATION

Bachelor of Administrative Studies: Information Technology (Management Stream)

Graduated: June 2013

York University, Toronto

TECHNICAL SKILLS

• Operating Systems: Windows XP/7, MAC OS, DOS, Ubuntu, UNIX

• Languages: Java, Python, Visual Basic, SQL

• Networking: Client/Server architecture, network interface, Layers and Protocols; Routing, Sub netting.

• Software: Microsoft Office (Word, Excel and PowerPoint), MS Visio, MS Project, Adobe Photoshop CS6, Dr.

Java, Dreamweaver, iWeb

• Hardware: Routers, Laptop, PC, LAN/WAN

• Database: Microsoft Access

ADDITIONAL SKILLS

• Understanding of the system development life cycle(SDLC)

• Understanding of Project management and Portfolio management

• Practical knowledge about User interface design and Usability Testing

• Good understanding of object-oriented programming

• Understanding technical aspects of information systems and the business processes they encompass

• Comfortable using Linux/Unix command-line environment.

• Excellent verbal and writing communication skills

• Strong team player with the ability to collaborate and share ideas

• Superior customer service and problem solving skills

RELEVANT PROJECTS

System Analysis & Design Jan 2013 -

April 2013

• Used several functions on MS Excel such as SUM, PRODUCT etc.

• Created professional presentation of the data with appropriate data format.

• Created Use case, Entity Relationship Diagram, System Sequence Diagram and Design Sequence

Diagram using MS Visio.

Information Technology Project Management Jan 2013 - April 2013

• Created “Business Case” including opportunity statement, critical assumption & constrains, budget estimate,

schedule estimate and potential risk

FAHAD SATTAR

*************@*****.***

50-58 69th Street Woodside, NY, 11377 347-***-****

• Produced “Project Charter” including budget information, project objectives, success criteria and roles &

responsibilities of stakeholders.

• Produced “Scope Statement” including project justification, summary of deliverables and Work Breakdown

Structure using MS Project.

Applied Data Communications and Networks Jan 2013 -

April 2013

• Created a complete design with cost estimation and a professional diagram of an office network having 4

departments connected together using structure design approach with client-server application architecture and

hierarchical addressing scheme.

Designing User Interfaces (York University Classroom Automation) Sept 2012 - Dec

2012

• Worked in collaboration with the company stakeholders.

• Analyzed challenges and issues of the company’s website.

• Worked on the solutions related to user interface problems.

• Designed a prototype of the website.

• Demonstrated the solution to the company.

Management Information Systems Jan 2012 - April

2012

• Discussed and presented the advantages of the implementation of systems within an organization and interact

with information and systems from other organizations.

• Systems and Tools included: Enterprise Resource Planning (ERP) Systems, Customer Relationship Management

(CRM) Systems, Supply Chain Management (SCM) Systems, Electronic Data Interchange (EDI) and Extranets.

Object Oriented Programming Sept 2011 - Dec

2011

• By using JAVA created a three-panel application to take input, process and output display of orders given by

customers where users can choose books to purchase from a JComboBox, choose a method of shipment and

display a summary of their orders. Selection, shipment and display were organized in different JPanels.

EMPLOYMENT EXPERIENCE

Virgin Mobile

Customer service and sales representative April 2011 – March

2012

• Customer service – solved problems, created a friendly atmosphere, and provided great service.

• Resolved customer inquiries during call and monitored issues that require follow-up and research.

• Worked with the manager to provide incentive programs & mentoring performers to meet sales target.

• Answer questions regarding status of various accounts and solve problems or complaints.

NewYork NewYork Accessories

Retail Store Manager Oct 2007- Sept

2010

• Possess strengths in management, leadership, organization, written and oral communications skills, and the ability

to identify and solve problems.

• Maintain vast knowledge of bookkeeping, making payroll and inventory maintenance.

• Work well with people of diverse backgrounds, cultures, professional and technical levels.

LEADERSHIP EXPERIENCE

FAHAD SATTAR

*************@*****.***

50-58 69th Street Woodside, NY, 11377 347-***-****

Vice President - Event Management Jan 2013 – July

2013

Information Technology Student Association at York University (www.itsayork.hostoi.com)

• Planned, coordinated and executed events – Oversaw the planning and execution of logistics and operations for

conferences and special events.

• Managed all sort of the event operations – The facility selection, contracting, pricing, transportation,

accommodations, food and beverage selections and audio/visual service arrangements.

• Supervised production of events – Worked with event sponsors and internal/external teams on all aspects of

planning the event.

Student Ambassador & Student Success Leader Jan 2011 -

July 2013

Centre for Student Success (CSS), Faculty of Liberal Arts & Professional Studies

• Represented School of Information Technology at The Ontario Universities Fair 2011, and provided detailed

answers to questions from 200+ prospective students and parents.

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