Human Resources Customer Service

E LISE H ARTMAN

Phone: 832-***-**** ****************@***.***

H U M A N R ES O UR CE S

Background in Human Resources, including experience in employee recruitment and retention, staff

development, mediation, conflict resolution, benefits and compensation, HR records management, HR

policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs,

created an employee wellness benefit, corporate policies, job descriptions and management reports .

HR SKILLS

HR Department Startup Staff Recruitment & Retention Orientation & On-Boarding

Employment Law Employee Relations Training & Development

FMLA/LOA/EEO/WC Dispute Resolution Performance Management

Mediation & Advocacy Benefits Administration Organizational Development

HRIS Technologies Project Management HR Policies & Procedures

PROFESSIONAL EXPERIENCE

TALON SERVICES, LLC. – DEER PARK, TX

Provider of Skilled Contract Labor.

Office Manager/Recruiter, 2012-Present

Provided administrative and recruitment support for Deer Park branch. Recruit applicants utilizing

various on-line sources and walk-ins. Screen and evaluate applicants. Process weekly payroll, new hire

applications, on-boarding, disciplinary actions, employee relations, job postings, maintain personnel files,

employment verifications through E-verifications, drug screens and physicals.

KELLY SERVICES, INC. Ventura, CA

A National Workforce Solutions Provider.

Recruiter, (In-house temporary position 8/8/11 - 9/31/11)

Provided administrative and recruitment support for two Kelly branches. Recruited applicants utilizing

various on-line sources. Responsible for screening and evaluating applicants through personal interviews;

attendance tracking, processed weekly payroll, testing of applicants, new hire applications, on-boarding,

disciplinary actions, employee relations, job postings, maintaining personnel files, employment

verifications, reference checks, I-9 verifications, drug screening and background checks.

ESSENTIAL BENEFITS/ COLONIAL LIFE INS. Camarillo, CA

Exclusive Provider of Voluntary Worksite Supplemental Benefits.

Office Manager, 2008 to 2010

Worked with senior management to create HR policies and procedures; recruited employees; created group

benefits databases; and developed orientation, training and incentive programs. Managed leave-of-absence

programs and personnel records; administered benefits enrollment and programs; administered HR

budget; and handle HR workplace issues.

Key Results:

Played a key role in ensuring the successful launch of a new Employee Benefits service.

Structured and implemented programs and policies in the areas of training, compensation,

benefits packages, incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the company.

Assisted in preparing and maintaining personnel records and handbooks.

Introduced company’s first formal performance review program.

Payroll; processed all employee hours through QuickBooks.

Managed scheduling of CEO’s calendar and daily tasks.

Travel arrangements and accommodations.

Liaison between employees, HR personnel and brokers.

New accounts management, claims and customer service follow up.

Managed accounts payable and accounts receivable, utilizing QuickBooks.

PROFESSIONAL EXPERIENCE (CONTINUED)

COMMUNITY MEMORIAL HEALTH SYSTEMS Ojai, CA

Ojai Valley Community Hospital, a Nonprofit Acute Care Facility.

Human Resources Generalist, 2007 to 2008

Promoted to fulfill a broad range of HR functions, including recruiting and new hire process, administered

employee benefits, overseeing disciplinary action and managing HR records. Prepared job descriptions for

advertising and Co-chaired annual enrollment meetings, resolved conflicts between employees and

insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews.

Key Results:

Negotiated salary offers and sign-on bonuses/relocation packages annually at both the exempt

and non-exempt level.

In charge of all new hire paperwork and clearance for employment.

Recruited and interviewed employees to construct an accurate picture of the duties and skills

required for each position.

Managed company’s first-ever standardized I-9 procedures and tracking system that insulated

company from legal risk and ensured consistent and fair processes.

Reworked new-hire orientation program to include HR information and company resources.

CITY OF OXNARD, HUMAN RESOURCES DEPARTMENT Oxnard, CA

Responsible for Administering Human Resources Policy, Procedures, and Practices.

Benefits and Safety Assistant, 2006 to 2007

Responsible for administering employee insurance benefits, pension and savings plans. Negotiated plan

changes, rates and agreements with the insurance broker and plan carriers.

Key Results:

Provided OSHA training workshops for all City employees, including Fire and Police personnel.

Planned and developed materials for safety training programs.

Co-developed company’s first-ever standardized procedures and tracking system that insulated

company from legal risk and ensured consistent and fair processes.

Devised creative and cost-effective incentive and morale-boosting programs (including special

events and employee wellness activities) that increased employee satisfaction and productivity.

OF NOTE

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations,

leaves of absence, workers’ compensation and workplace safety/security.

Contact this candidate