Human Resources Management

Rancie Stephens

***** ***** ******* **. ****** Elm, Texas 75068

Cell: 281-***-**** *******@*****.***

QUALIFICATIONS

Accomplished senior level human resource professional with expertise in all

areas of the function including progressive employee and labor relations,

change management, organizational development, restructuring, training,

performance management, policy development, compensation and benefits,

recruitment and retention, EEO/affirmative action, succession planning,

union avoidance and HRIS. Industry experience includes international

shipping, oil and gas, industrial projects, event technology and

consulting.

PROFESSIONAL EXPERIENCE and ACCOMPLISHMENTS

Independent HR Consultant August 2012 -

Present

Provides advisory and comprehensive HR services to a variety of clients

within multiple industries. Consultative expertise is provided on

operational human resources related issues, including the development and

communication of policies, training administration, human resources

reporting, remuneration, performance management processes, and management

and coordination of recruitment processes. Hired to build the HR function

to include creating and implementing Human Resources policies and

procedures for private companies in California, Oklahoma City and Texas.

. Coaches and counsel staff member on employee relations concerns to

find appropriate and timely resolution.

. Developed and implemented employee handbooks to be in compliance with

state and government regulations.

. Established compliance standards in accordance to EEOC regulations, I-

9 audit and guidelines.

. Created applicant tracking system, performance management process

expectations and employee training.

. Serves as a liaison with clients regarding procedures and

implementation of HR strategies and proactively provide

recommendations of improved process implementations.

. Undertakes special HR projects; remains abreast of current HR issues

and new developments.

Deutsche Post June 2007 -

July 2012

Williams Lea - Houston, TX

Dec 2011 - July 2012

Subsidiary of Deutsche Post DHL, the global leader in logistics

Senior HR Business Partner - South Central U.S.

Responsible for providing comprehensive consultation and support on all

human resource and talent management needs for 600 employees. Accountable

for establishing and maintaining the systems and processes which enabled

the company to fully leverage the skills and talents of employees to

achieve the organization's strategic growth, culture, delivery, and talent

objectives. To drive the company's people strategy, supported the

company's values and worked with the core competencies that measured and

drove each individual and companywide successes in the marketplace.

Additional key responsibilities included employee relations, on-boarding of

new hires, compensation, learning & development, employee retention and

ensuring functional excellence for HR processes. Provided direct support

to

VP, Operations and VP, Sales.

. Actively partnered with Regional Leaders to develop best-in-class HR

processes and developed strategies to enhance the overall health of

the organization, growth of the employees and achievement of business

objectives.

. Proactively identified high risk work sites and conducted local

training to educate management and staff on company expectations of a

healthy work environment resulting in non-unionization.

. Selected to serve as a member of the HR Project Team which was

responsible a company wide roll out of a new vision of HR; developed

and communicated strategies that incorporated Deutsche Post values.

. Direct collaboration with HR Shared Services to successfully implement

a standardized set of HR policies and programs and provided managers

with critical tools to increase productivity.

. Established new performance rating system by using company

infrastructure Motiv8 and by gathering all employee information from

the Oracle system

Rancie Stephens - Page 2

DHL Global Management - Bonn, Germany (expat assignment)

October 2010 - Dec 2011

Subsidiary of Deutsche Post DHL, the global leader in logistics

Global HR Business Partner - Global HR Process Management

International expat assignment to manage all aspects of human resources for

DHL Global Forwarding Head Office and supporting all global functions.

Provided all international HR services for all 400 global employees

residing in Germany, Switzerland, UK, Netherlands, Spain, South America,

Canada, US, Asia Pacific, and Middle East to include, but not limited to:

recruitment, compensation, relocation, contract negotiation, change

management, and talent development. Provided direct HR support for Global

EVP of Sales, Global EVP of Air Freight, Global EVP of Ocean Freight,

Global CFO, and Global EVP of HR.

. Responsible for the HR alignment of New Freight Forwarding Environment

to restructure company globally and rollout internationally.

. Investigated and resolved employee relations issues.

. Provided support, coaching, and guidance for senior management

regarding all international new hires, relocation, contract renewals

and terminations.

. Directed strategic succession planning sessions bi-annually by

collaborating with senior leaders and the members of each executive

department; reviewed all global employees using Motiv8 system.

. Developed and implemented a standardized global compensation salary

review and bonus process to streamline and improve work effectiveness

by 65%.

. Served as an active member of the Senior Management Team (SMT) and was

engaged in strategic workforce planning.

. Selected to be the Lead HR Business Partner for the organization to

include mentoring and developing other

HR Business Partners.

. Collaborated with country HR action groups to review and establish

cross country understanding and education of HR policies and country

regulations, which resulted in improved workplace and appreciation for

diverse cultures.

DHL Global Forwarding North America - Houston, TX

May 2009 - Oct 2010

Subsidiary of Deutsche Post DHL, the global leader in logistics

Sr. HR Business Partner - South Central U.S.

Provide value-added HR/change management support to a diverse client base

that includes freight shipping and oil and gas executives, managers and

supervisors of bargaining unit (IBT) and non-bargaining unit employees.

Leverage a complex shared service HR model to support a multi-site, multi-

state population of more than 600 employees. Direct HR support to

Executive Vice President of Oil and Gas division, on site Director of

Operations, Director of Sales, Director of Air Freight, Director of Ocean

Freight, and EVP of Industrial Projects.

. Collaboration with Oil and Gas division to support management with

engineers, geologist, and land specialists.

. First HR professional in DHL Americas to earn certification as Change

Management (ACT) Practitioner and rollout companywide training to

improve company culture by EOS results of 82%.

. Facilitated corporate initiatives and ensure the efficient delivery of

HR programs and services.

. Led centralization of brokerage product and other corporate

restructuring activity to reduce local cost by 75%.

. Achieved full compliance of government issued I-9 audit which resulted

in a fine of 2% of original invoice.

. Active member of EEOC case with union collaboration with legal

department and investigative interviews.

. Areas of focus included full recruitment, employee relations, payroll

concerns, benefits issues, merit, bonus, and HR system PeopleSoft.

Rancie Stephens - Page 3

DHL Express - Dallas, TX June

2007 - May 2009

Subsidiary of Deutsche Post DHL, the global leader in logistics

Sr. HR Generalist

Managed core human resource processes for 1000+ field employees. HR

contact for SVP of Operations and SVP of Sales to include employee

relations support and implementation of new policies and development of new

union contract.

. Consulted with leadership of the business unit on strategic and

tactical human resources concerns.

. Trained management staff on labor contract administration and

discipline procedures.

. Teamed with peers to create competency interviewing tools for all

exempt recruitment positions.

. Managed HR processes through the reduction in force of 75% of employee

population due to corporate restructuring.

Presentation Services (PSAV) 2004 -

2007

Industry leader in the event technology company as onsite provider

Sr. HR Representative

Provided support to 650+ employees with HR functions within the region.

Managed exempt and non-exempt recruitment process in central US. Worked

closely and provided direct support to the SVP of Operations regarding

employee relations issues, performance evaluations, new hires and

termination.

. Rolled out new Anti-Harassment training to all 650 employees.

. Educated employees and avoided unionization of workforce.

. Successfully collaborated with Operations Director to implement new

employee mandated trainings.

Blockbuster Inc.

2001 - 2003

Leading global provider of convenient access to media entertainment

Human Resources Compensation Administrator

Developed and maintained extensive methods, uses, and issues within

compensation administration.

. Teamed with peers to create an online compensation tool for managers.

. Created statistical models to manage salary and budget information.

EDUCATION

TEXAS STATE UNIVERSITY, San Marcos, Texas

Bachelors of Business Administration

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