Manager Office

Tavernier Florida ***** EMAIL:*********@***.***

786-***-**** MARIA MARQUES

OBJECTIVE

AN INTERESTING POSITION WITH A GROWING COMPANY

SUMMARY OF QUALIFICATIONS

ANPE INT MIAMI FL.

OFFICE MANAGER 1996 TO 2012

WORK OF EXPERIENCE

*COORDINATED ACTIVITIES OF INTERNATIONAL TRAFFIC DIVISION

OF IMPORT/EXPORT AGENCY AND NEGOTIATED

SETTLEMENTS BETWEEN FOREIGN AND DOMESTIC SHIPPERS .

*SUPERVISED AND MANAGED OFFICE FOR A BUSY IMPORT /EXPORT COMPANY.

*PLANNED AND DIRECTED FLOW OF AIR AND SURFACE TRAFFIC MOVING TO

OVERSEAS DESTINATIONS.

*EXAMINED INVOICES AND SHIPPING MANIFESTOS .

*CONTACTED CUSTOMS OFFICIALS TO ENSURE

RELEASE OF INCOMING FREIGHT AND RESOLVE CUSTOMS DELAYS

*PREPARED REPORTS OF TRANSACTIONS TO

FACILITATE BILLING OF SHIPPERS AND FOREIGN CARRIERS .

*SUPERVISED AND TRAINED EMPLOYEES,SCHEDULED

WORK HOURS,RESOLVED CONFLICTS, DETERMINED SALARIES.

*REVIEWED EMPLOYEE TIMESHEETS, AND TIMECARDS FOR COMPLETENESS.

*TYPED MEMOS, CORRESPONDENCE, REPORTS AND OTHER DOCUMENTS.

*PROVIDED CUSTOMERS INFORMATION REGARDING ACTIVITIES AND

LOCATION OF DEPARTMENTS, AND OFFICES WITHIN ORGANIZATION.

*ANSWER TELEPHONE INQUIRIES PERTAINING TO COMPANY POLICIES

AND SERVICES, AND RESOLVED CUSTOMER COMPLAINTS AS NEEDED.

*ARRANGED FOR PRIVATE TELEPHONE LINES AND OTHER SPECIAL SERVICES.

* EDUCATION

STUDIED PSYCHOLOGY MIAMI FL 2006 *LANGUAGES

BILINGUAL ENGLISH AND SPANISH

* REFERENCES

AVAILABLE UPON REQUEST

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