Technical Support Active Directory

AYDIN MUSTAFA

**-** **** ******, ********, NY ***85

718-***-****, **************@*****.***

Education

Borough of Manhattan Community College New York, NY

A.A.S. Degree, Undergraduate, Major: Computer Operations Systems

The Chubb Institute, December 1999

Diploma in Computer Technical Support, GPA: 3.6

Technical Summary

Hardware: Pentium Desktop/Workstations, Laptop/notebooks, Dell/Compaq

Servers, Router, Switches, Hubs, Modems,

Rack and Stack, Patch Panel, Cabling, Plotters, Printers, Scanners,

Copiers, BlackBerry

Software-Related Information Technology Skills:

Microsoft Office XP/Word/Excel/Access/Outlook, Solid Works'98, WordPerfect,

Microsoft Work, WinZip,

Track-it, Remedy, Mozilla, Netscape, McAfee Antivirus, DOS, Novell, Windows

98/NT/XP/2000/Vista, 7,

Symantec PC Anywhere, Symantec Ghost, Macromedia Director, Adobe Acrobat,

GroupWise, Lotus Notes, Active Directory

Work Experience

Hofheimer Gartlir & Gross, LLP New York, NY

02/09- 03/12

File Clerk

. Maintained and opened legal case files using electronic database

filing, card indexing and file folder creation.

. Updated web base off-site warehouse storage spaces to hold closed

cases.

. Assisted legal staff with routine personnel related questions as the

first point of contact for file room related issues.

. Assisted in coordination of office services such as library,

technology, purchasing office supplies, ordering blumberg forms when

needed and maintained office equipment (computers, faxes, printers,

copy machines, telephone system).

United Telecomp, LLC Totowa, NJ 11/99-

06/08

PC Support Specialist

. Coordinated the logistics of technology requirements and set-ups

during multiple office relocations.

. Generated weekly statistical and department performance reports for

senior management review.

. Managed and supervised a wide variety of work environments and

supported operations in a data-center room.

. Provided functional technical support, troubleshooted and diagnosed

hardware and software problems, including desktop, laptop, printers,

WAN, LAN, and remote systems.

. Played a key role in ensuring a proficient workforce and significantly

reduced system downtime by 20%.

Uni-Data & Communications, Inc Flushing, NY

12/00-08/06

Computer Field Technician

. Performed diagnostics and troubleshooting of system issues, documented

help desk tickets/resolutions, and maintained equipment inventory

lists.

. Accomplished disconnect/reconnect rollout projects of 1000+ users.

. Installed Compaq/IBM server racks, cable links and network interface

cards.

. Assisted in Level 2 support in configuration and deployment of

personal computers and laptops.

. Established schedules for testing of data integrity on server drives;

wrote performance benchmarks for each workstation as well as detailed

documentation of all network system operations and applications in

use.

. Held responsible for both day-to-day and long-term maintenance and

technical support of site, including analyzing requirements and

suggesting solutions to meet user needs.

Blue Stone Capital New York, NY

03/00-10/00

Network and Website Support Specialist

. Supervised and tested webservers with intranet for complete error

detection of web based links.

. Controlled the help desk ticket tracking system to systematize 24/7

internal and external issues.

. Generated spreadsheet status reports of websites and vendors.

. Set-up security accounts, referred user to active directory group

accounts.

. Tested client server applications to permit smooth interaction with

dial-up connections.

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