Customer Service Sales

JELAINE JOHNSON

Contact: 510-***-**** ************@*****.***

OBJECTIVE

Seeking an exciting customer service position to showcase the talent and passion I have for prospecting, sales and rapport building.

HIGHLIGHTS

Co-owned investment property and managed

Tenants and financial records

Ranked #1 for highest sales quarter with Comcast

Cable

Average $2,000 per month in wholesale makeup

orders

Certified food and beverage handler’s certificate

EXPERIENCE

11/2009 -Current Independent Beauty Consultant

Mary Kay Cosmetics– Emeryville, CA

Responsible for generating new leads

Book appointments to demo skincare products and makeup

Process payments by cash and credit card using an online terminal

Process and receive customer orders, ship and deliver customer orders

Follow up with customers to ensure receipt and satisfaction of products

Team build and coach consultants to meet weekly sales goals

3/2008 to 5/2010 Customer Account Executive

Comcast Cable Corp. – Concord, CA

Exceeded quotas by 50% selling television, internet and phone services in a busy call center

Demonstrated outstanding product knowledge and received highest call quality ratings

Effectively resolved customer billing disputes and adjusted customer rate plans

Demonstrated outstanding product knowledge and received highest call quality ratings

8/2007 to 9/2008 Customer Service Representative

Gordon Biersch – Oakland, CA

Managed multiple running tabs for drinks and food in busy airport bar

Handled bar backing and preparation of food

5/2002 to 2/2006 Loan Officer

Creative Funding – Richmond, CA

Produced 10-15 loan applications per month

75% new business generation

Spent 25+ hours per week cold-calling

Responsible for assessing financial information to qualify clients for the proper loan

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