General Management, Delivery Management, Program & Project Management

Deep Pal Singh Mobile: +91-987*******

Email: ************@*****.***

Deep Pal Singh, PMP

EXPERIENCE SUMMARY

Core Experience Functional Experience

13.5 years of overall experience, of which 6.5 Around 12 years of experience in Telecom domain.

years of experience in General Management,

Delivery Management, Program & Project OSS IT domain experience in Network Inventory,

Management. Order Provisioning, Order Management, Inbound

Call centre Services management, ISP and Vendor

Rich global delivery experience varying across

countries & domains. management.

Transition & Transformation large & complex Managed Services domain experience in Network

programs. Engineering, Network rollout & Service Fulfilment.

Managing Critical/Strategic/Sensitive Programs.

Network rollout project experience in RAN domains.

E2E experience in Software Development Life

Experience in mapping business solutions to

Cycle & exposure to Agile methodology.

project solutions. Ability to translate unclear

Experienced in onshore & offshore delivery

projects scopes to successful completion.

models.

Experience of working with Senior Management

Experienced to work in matrix & projectised

organisation structures and managing globally globally.

distributed teams.

Team Building, Development & Leadership.

WORK HISTORY

Duration Organization Role

June 2012 till date Ericsson India Global Services General Manager

Aug 2011 till June 2012 Ericsson India Global Services Senior Delivery Manager

Sep 2009 till July 2011 Ericsson India Global Services Program Manager

Aug 2007 – Sep 2009 Orange Business Services Project Manager

July 2002 –Aug 2007 Tech Mahindra Ltd. Senior Technical Associate

April 2002 – July 2002 Networld Solutions Pvt. Ltd. Software Engineer

April 2001 – October 2001 Mahindra British Telecom Ltd. Software Engineer

May 2000 – April 2001 Atec Software Ltd. Software Engineer

WORK EXPERIENCE

Ericsson India Global Services Pvt. Ltd, Noida, India.

1. June 2012 till date,

Role: General Manager, reporting to Senior Director.

Currently responsible for two cross functional teams – Service Delivery, Strategic tools delivery. Total team size 60+.

Additionally responsible for Quality & IT representation of Network Engineering vertical towards Global & local

teams.

Responsibilities:

End to End operational & application development delivery for 4 global regions across Ericsson.

Managing across delivery modes: Fixed Price/T&M & Resource based.

Ensure delivery performance vis-à-vis Contractual commitments (SLA/WLA/OLA).

Undertake monthly/quarterly budget reviews to track and control adherence to the contract or functional team

wise budget.

Utilisation, Billability & Profitability across teams.

Page 1 of 5

Deep Pal Singh Mobile: +91-987*******

Email: ************@*****.***

Support the global & India specific strategic plans and execution strategies by ensuring alignment within teams.

Ensure timely goal setting, monitoring, review of performance paramete rs and feedback to team members.

Ensure high level of employee engagement and retention of critical employees.

Support presales and other business development initiatives.

Achievements:

Set up Strategic & complex tools development team in India and successfully transitioned team towards cost

effective offshore delivery.

Set up a Service Delivery team to support operations for 4 global regions.

Member of CMMi assessment team who led organization to achieve L3 certification for Services Version 1.3.

Rated Exceeds Expectation for 2012.

2. August 2011 till June 2012,

Role: Senior Delivery Manager, reporting to Director.

Currently responsible for two Managed Services UK based accounts.

Responsibilities:

Monitor and report on the operational and financial performan ce of the service delivery unit for a specific

customer / contract to the Unit Head, based on the global or local WLA requirements.

Monitor and report on the overall operational and financial performance based on global benchmark and targets .

Ensure business controls: WLA, WoW, Framework Agreements negotiation and sign -off.

Drive efficiency in processes by introducing appropriate methodologies and tools.

Build Relationships with key stakeholders.

Ensure regional customer satisfaction.

Perform risk management and impact analysis.

Initiate and drive improvement plans to correct operational or financial performance de viations towards a specific

WLA.

Achievements:

Successfully sustained MS delivery of two UK based accounts.

Successfully led an IT transition project to migrate 2300 resource to an open source Ubuntu OS platform

thus executing on organization strategy to improve overall margins.

Rated Exceeds Expectation for 2012.

December 2009 till July 2011,

Role: Transformation Program Manager/Senior Manager, reporting directly to Head of Transformation.

Functional Experience: Transformation projects.

Lead Transformation manager for North & Latin America region, responsible for all transformation projects

from both the regions.

Managed program of over 14 projects and a team of 3 project managers

Program projects budgets between $100k to $700k USD.

Responsible for E2E delivery of projects and overall regional programs.

Transformed business operations with cumulative scope of over 500 FTE's.

Transformation Project/Program Manager Responsibilities:

Overall Program & Project planning.

Program & Project budget.

Project time plan and scheduling.

Customer, Vendor, Workforce & Relationship management.

Project execution.

Cost tracking and validation.

Risk Management.

Project communication management.

WLA & Processes creation & support.

Project Acceptance and hand-over to Operations.

Project conclusion.

Support Pre-sales with Transformation budgetary quotes and time plan.

Mentoring Project Managers.

Achievements:

Successfully delivered transformation & offshoring program for the Engineering function of a billion dollar

Managed Services deal. Program budget managed - 10 million USD.

Helped set up a new engineering function in Global Service Center of around 280 FTE's.

Rated Outstanding & Exceeds Expectation for 2009/10/11.

September 2009 – November 2009,

Role: Customer Project Manager, reported to General Manager.

Page 2 of 5

Deep Pal Singh Mobile: +91-987*******

Email: ************@*****.***

Domain: Telecom, NMS - Managed services (Fault and Trouble management) platform, Budget $100k.

Responsibilities:

Overall PM(Tools & IT) of the project.

Managed scope and budget of India and Poland team.

Report project status and metrics to steering group members.

Perform project management activities such as Stakeholder Analysis, Scope Management, Activity definition, Activity

Sequencing, W BS creation, Budget creation, Project plan, Time plan, Change Management, Risk Identification, Risk

Analysis and management, Resource procurement and allocation, project monitoring and control, preparing project

KPI’s, preparing presentations at project toll gates and regularly updating PMO with status of project.

Orange Business Services, Gurgaon, India.

August 2007 – September 2009,

3.

Projects: Carrier Management Tool, Equant Circuit Management System, Platform Planning and Deployment.

Role: Project Manager, reported to Senior Program Manager.

Domain: Telecom, Service & Network Assurance - Carrier and Vendor Management, Carrier Service Offerings,

Contracts, SLA and Escalation matrix management. Circuit Management, Backbone Circuit Provisioning and Circuit

Lifecycle management. Project Lifecycle management, Project Cost management, Circuit and Equipment Commissioning

and Tracking.

Responsibilities:

Requirements gathering, analysis & prioritisation, Effort Estimation using Function Point Analysis and PERT

Scoping releases, Scope Control, W BS creation, Scheduling tasks, Resource-Task assignment, Risk management,

Managing stakeholder expectations

Maintain and prepare Project management plan, Project plan, Risk register and other project artifacts.

Project progress tracking, Resource Utilisation and Productivity measurement. Periodic publishing of EVM reports.

Quality, Release and Configuration management.

Trouble ticket monitoring and resolution based on agreed SLA’s.

Staffing and Performance evaluations.

Lead & initiate continuous process improvements to increase efficiency.

Technologies: JSP, Servlets, EJB, Coldfusion, HTML, JavaScript, Sun Solaris, Oracle 8 & 9.

Achievements:

Successfully took over as a PM for 3 ongoing application d evelopment projects without any transition

support, received appreciation from Department head at OBS France.

Led team to deliver 2 innovations which reduced TAT by 60% and received local team Innovation award.

Rated Outstanding & Exceeds Expectation for 2007/08/09.

Tech Mahindra, Noida, India.

4. May 2007 till August 2007,

BT Wholesale Physical separation. BT Wholesale and Openreach.

BT wholesale physical separation is a program to provide solution design and business analysis for the logical and

physical separation of BT W holesale as per the TSR guidelines given by Ofcom.

Role: Solution Designer.

Domain: Telecom, Business Process realignment and reengineering to comply with regulatory guidelines.

Responsibilities: Business process analysis and modelling, Business solutions creation based on requirements and user

stories based on the scenarios.

Tech Mahindra, Ipswich, U.K.

5. July 2004 till March 2007

Inbound Architect, BT Wholesale and BT Retail.

BT Inbound Architect is an integrated W eb Based Application designed to manage all inbound services provided by BT.

Toll free and premium rate numbers (Inbound Services) catering to over 1000 customers in the UK and also their

administration.

Role: Team Leader.

Domain: Telecom, OSS workflow – Inbound Call Center services provisioning and management.

Responsibilities: Requirement Capture, Time plan creation, Scope Identification, Scope Analysis, Risky Analysis, High

Level Design, Low Level Design, Development, Release and Configuration management, Project Transitioning, Module

status reporting, Mentor junior team members.

Technologies: Java Applets, Servlets, Cold Fusion, HTML, JavaScript, UNIX and Oracle 9.2.

Page 3 of 5

Deep Pal Singh Mobile: +91-987*******

Email: ************@*****.***

Tech Mahindra, Pune.

6. July 2002 till June 2004

Sales Tool for BT Retail

CRM solution for BT retail, Enabling the Sales Agents to provide information about the products and help customize the

products to suit the customer needs and deliver quotes, contracts and finalize the sale by processing the order to CSS.

Role: Module Lead.

Domain: Telecom, OSS workflow – Implementation of order entry, product catalog, order-to-quote, quote-to-contract,

pricing rules and pricing engines.

Responsibilities: High and Low Level Design preparation, Development, Configuration management, Unit and

Integration Testing.

Technologies: ASP, XML, JavaScript, PL-SQL, HTML, DHTML and IIS 5.0, EditPlus, Editor VSS and Siebel eAdvisor,

Oracle 8.

Networld Solutions Pvt. Ltd.

7. April 2002- July 2002

Role: Software Engineer, domain Healthcare.

Responsibilities: Design and development.

Technologies: ASP, JavaScript, Visual Basic My Sql and MS Access.

Mahindra British Telecom Ltd.

8. April 2001 – October 2001

Trainee Software Engineer - Attended Initial Training Program conducted by TechMahindra, The training covered Cobol,

C, C++, Java, Asp, VB, Unix, Oracle, and Internet Technologies.

ATEC Software Ltd.

9. October 2000 – April 2001

Role: Software Engineer.

Technologies: ASP, JavaScript, Java and SQL Server.

TECHNICAL SUMMARY

SKILLS TOOLS

PM Tool MS Project, Gantt Chart, Steelray Project Viewer

GUI (S) VB 6, Java Applets, Java Swings, Html

ColdFusion, Java, EJB, JSP, Servlets, XML, VB, ASP, JavaScript, VBScript

LANGUAGE

DATABASE (S) Oracle 10g, Oracle 8, MS SQL Server 7, MS Access

CASE TOOLS Visio, Eclipse, Microsoft Visual Studio, Editplus, Toad

MIDDLEWARE [S] ColdFusion Server, Tomcat, Weblogic Server, JRUN, IIS

OPERATING SYSTEM [S] Windows 95/98 and W indows XP/NT, W indows 2000 Professional and Sun Solaris.

4 GL PL/SQL 8.X

ACADEMICS

Bachelors in Technology - Chemical Engineering, Punjab Technical University, India, 2000.

PROFESSIONAL CERTIFICATIONS

PDI Ninth House L1 Leadership Assessed Manager, February 2013.

PMP - PMI Project Management Certified Professional, May, 2009.

SCJP - Sun Certified Programmer for Java 2 Platform, December 2001.

WORKSHOPS/TRAINING PROGRAMS ATTENDED

High Impact Presentations, September 2013.

The Seven Habits of Highly Effective People, May 2012.

Leadership Training, September 2011.

Project Finance July 2010.

Astrowix PMP FasTrac training- April 2009.

ITIL overview, September 2007.

Page 4 of 5

Deep Pal Singh Mobile: +91-987*******

Email: ************@*****.***

E-Mail: mailto:************@*****.***

Mobile: +91-987*******

Page 5 of 5

Contact this candidate