Customer Service Sales

Agata Busmane

*** ******** *******,******** ****,Galway; Phone: +353-

857504351 Nationality: Russian

Email: ******@*****.***

SUMMARY OF SKILLS

Strong background in Sales and Customer service with 8 years of experience

in retail banking

Excellent communication and inter-personal skills with the ability to

handle complex client problems and answer general inquiries and complaints

Managed prospective as well as existing customers, analyzed financial

requirements for each client and suggested products and services to match

individual requirements. Fostered a positive customer experience to build

long-term customer satisfaction

Ability to deal with difficult customers and address their grievances

Comprehensive knowledge of Banking regulations and policies to meet

compliance requirements

EMPLOYMENT HISTORY

Banking Assistant

Jul'07- current

Bank of Ireland

Dealt with direct customer queries over the phone, face to face or through

email and provided excellent customer service.

Consistently met sales targets for my branch

Understood customer needs and recommended suitable financial products. by

operating Standing orders, Direct Debits (Set up and amendments)

Maintained and updated customers' electronic records

Processed applications for fund transfer, ATM cards, and change of address

and contact numbers

Other responsibilities included data input, Batch. Cash transactions.

Confirm customers' identify and signature during cash transactions. FX

transactions, FX transfers, SWIFT transfers. Cheques applications, FX

cheques, Drafts, LATM queries, LATM Cheque lodgments approval and end of

day balance

Sales Assistant

Aug'06 - Jun'07

Next - Galway

Customer service at the till, sales targets, replenishment

Business Account Adviser

Jul'03 - May'05 Parex Bank,

Latvia

Opened Deposits A/c, Current A/c, short term loans, overdrafts, debit and

credit cards, dealt with customer queries. International transfers, Swift.

Currency A/c as for Personal and Business customers.

Dealt with business accounts, accounts opening, account transfers while

providing full information about banking products and processing all

incoming payments by mail, fax and emails

Responsibility for cash, cash limits, currency, currency exchange

Personal Account Adviser

Oct'01 - Jun'03 Latvijas

Krajbanka, Latvia

Responsible for daily Western Union Reports across entire client portfolio

and customer queries for WU transfers

Handled all cashier related enquires from customers

Managed different accounts such as Savings Bank A/C & Current A/C giving

guidance to customer while also providing quick response's to customer's

queries

EDUCATION

Diploma in Qualified Financial Adviser

Oct'11 -

Current

The Institute of Banking, Dublin, Ireland

Bachelor of Economics and Financial Management

Sep'98 - May'03

The University of Latvia, Riga

LANGUAGES

English - High proficiency

Latvian - High proficiency

Russian - Mother tongue

IT PROFICIENCY

Operating Systems:

Microsoft Windows 98 /XP/ Vista

Microsoft Office (Word, Powerpoint,Outlook, CRM, Excel)

Lotus notes and Working knowledge

REFERENCES

1) Name: Ludmila Sunukova, Business Banking Manager

Company: Parex Banka, Riga, Latvia

email: *******.*********@*****.***

2) Name: Marie Meehan, Customer Service Manager

Company : Bank of Ireland, Galway, Ireland

email: *****.******@***.**

Contact this candidate