Manager High School

KOMAL JOSHI

Mobile: +** – 952-***-****, 823-***-****

E - Mail: *************@*****.***

In quest of career enrichment opportunities in BPO & Operations with an reputed organization

EXECUTIVE SUMMARY

• Offering an experience of 2+ years in BPO Industry (Preparing the monthly and Yearly premium statement for customer, Training associates on preparation of statements and conducting assessments)

• Worked with Wipro BPO as Senior Associate.

• Exposure in handling the team, client queries, providing them feasible solutions & building healthy relationships there by achieving high customer satisfaction.

• An effective communicator with exceptional leadership qualities and relationship management skills with the ability to relate to people at any level of business and management.

OCCUPATIONAL CONTOUR

Total Work Experience

• 5+ years

DETAIL:

Working with Wipro BPO. Pune, from February 2010 till August 2012

Serving a UK based client process [Friends Life]

Designation: Senior Associate (Trainer for the work type: Memstat, Rsstate, Reinstate, Accounts (Increment & Decrement)

Job Profile:

• Handling a team of 5 members for NT process as a Senior Associate.

• Sending the statements to onshore clients, resolving the error on Net to view the statement online.

• Reporting, daily weekly and monthly reporting to the Team leader and Manager for the training given to the new trainee’s and discussing issues with the Manager weekly basis based on the reports.

• Amending process check list on time to time based of the feedback provided by trainees after every training batch.

• Transaction monitoring and providing proper feedback on internal errors done by the associates.

Worked with St. Lawrence high school from June 2005 till December 2009

Designation: Teacher.

Job Profile:

• Official work.

• teaching the children.

Took summer camp in the school and taught children Dance, Rangoli, Mehandi.

COMPUTER SKILLS

• Familiarity expertise in basics of computer, M.S. office, Internet Applications.

• Operating System: Windows 98, 2000, XP, 07.

• Languages: C, C++, Oracle.

ACADEMIA

• Bachelors in Computer Science(BSC. COMP ) from North Maharashtra University in 2007.

ASSETS

• Learning Attitude

• Punctuality

• Hard Working

• Flexibility

• Confident

PERSONAL DOSSIER

Date of Birth: 28th March 1985.

Gender: Female.

Nationality: Indian.

Marital Status: married.

Current Address: Survey no36/5, F – 303, Satyaraj Aangan, Kalepadal, Near Indrayani Mangal Karyalaya, Hadapsar.

Pune (Maharashtra) - 411028

Languages Known: Hindi, Marathi and English

Date:

Place: Pune

Komal Ganesh Joshi

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