Customer Service Manager
Resume:
San Diego, CA. *****
********@*******.***
Stephanie Sutlick
I am a highly motivated individual who has ambition to succeed in any given
OBJECTIVE
environment. I am loyal, friendly, and work well with a team while also working
efficiently on my own. I’m dedicated and I’m always up to a challenge whatever the
situation. I am seeking a position where I can develop and excel while giving my
best to an employer.
• Detail oriented
SKILLS &
A BIL ITIES
• Excellent oral and writ ten skills
• Microsoft Word, Excel, Office, and Outlook
• Data entry experience
• Type 40+ wpm
• Providing excellent customer service both in person and over the phone
EXPERIENCE BUS I N ESS CARE SPEC IAL IST, SPR I N T
05/2012-10/2013
Took mostly inbound calls from business customers with small or large
corporations. I was responsible for taking care of customer issues ranging from
simple device swaps, troubleshooting, to complex billing and account setup issues.
ASSISTANT MANAGER, ADVANCE AME R ICA
12/2008-03/2012
F ully responsible for all aspects of running Advance America location in absence of
t he manager. Assisted customers with applying for loans. Approval or denial of
applications. Opening and closing store. Deposits and audits of store.
CUSTO ME R SERV ICE REP, GREAT LAKES SPEC IAL I TY F I NANCE
07/2007-12/2008
Assisted customers with applying for loans. Approval or denial of applications.
Data entry, audits and cash deposits. Also made collection calls.
QUAL I TY CONTROL, NORT H E R N AUTO MO T I V E SYSTE MS
07/1994-09/2008
Final quality inspection of parts before being shipped to customers. Data entry for
specs and results of inspections. Also measured light and color of parts before
p roduction.
EDUCATION CASHTO N H I G H, CASH TON, WI.
General Studies
I have received certificates for having a 100% customer satisfaction surveys for
RECOGNITIO
several months while working at Sprint. I also was recognized for exceeding
NS
average call handle goals.
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