Sales Customer Service
Resume:
DORIEN E TREVINO
SAN ANTONIO, TX 78249
*************@*****.***
Work History
Bjorn's Audio Video, San Antonio, Texas
Office Assistant/ H.R. Assistant 210-***-****)
Mar 10, 2012 - May 22, 2013
Assisted in billing service and installation invoices from outside jobs, I was also responsible for ordering
office supplies and sending out memos to the staff and I also assisted the office manager in creating new
and existing employee files, making sure there time sheet numbers were in working order, submitted
orders for the name tags, business cards, updated employees on any changes to company policies,
reconciled daily transactions and submitting daily deposits to the bank, Assisted the HR manager with
new and existing employees in filling out I-9's and W2 Form's also making sure all employee fillies were
current. Testing new employees for position applied for and Assisted other departments in other non-daily
duties.
Bjorn Audio Video, San Antonio, Texas
Front Counter Customer Service Relations 210-***-****)
Oct 10, 2010 - Mar 10, 2013
Assisted the sales associates in ringing up there transactions, filing, answering a multiline phone
system, assisted the customers with Bjorn's credit card applications, reconciling
customers accounts. trained all new employees on Rcms system. filed all invoices, kept
door count, and all sales over 100.00 dollars, as well as ran the sales report, distributed
incoming mail, mailed out outgoing mail. Greeted the customers and directed them to the
correct sales associate. Reconciled the days transaction and balanced the cash drawers
and checks, credit card receipts.
Dillards San Antonio Texas
Oct 14,2008-Jul 29,2010 210-***-****)
Sell goods for wholesalers or manufacturers to businesses or groups of
individuals. Work requires substantial knowledge of items sold.
St.Antony Wyndham Historical Hotel, San Antonio, Texas
Sales Department Administrator Assistant
Feb 13, 2006 - Oct 10, 2006 210-***-****)
Assisted all guest and employees in a friendly service-oriented manner, answered a multi-line telephone.
Took phones inquiries,messages,returned calls, routed and return calls to the clients
requested by management and the director of sales .Input correct data information to each guest request.
Transcribe, type and distribute sales meeting minutes, complete all end of month reports for the
director of sales and send to corporate office according to established timeframe. Handle all outgoing and
incoming mail, type all corredpondence,proposals,contracts,event order checks.
Maintained all files on proposals,contracts,and lost and new business led logs, file all pertinent
correspondence in a timely manner Responsible for the daily routing of information to necessary
departments.
Updating changes to request proposals and contracts according to terms and conditions within the
company policy .
Attend meetings, training classes requested my management, ordered office supplies.
Open and distribute mail.
Perform other duties requested by hotel management, such as,pbx operator,assistng the catering
department in cashiering during hotel events,assisting other administrator assistants with there duties and
responsibility.
San Antonio Federal Credit Union, SAN ANTONIO, Texas
Account Service Representative Specialist
Apr 01, 1996 - Jul 05, 2005 210-***-****)
Open new savings, checking accounts and updating data information.
Assist the customers with retirement and investment accounts and loan closing.
Being a trusted advisory to the customers and advising the customer on products that best meets their
financial needs. My other duties also include but not limited to doing the monthly branch activity reports,
I also do research on any discrepancy the customer has challenged on their account.
Sponsor Employee Group Liaison: 1998-2005 (San Antonio Federal Credit )210-***-****
Call the sponsor to introduce new and existing products, signed up new organizations for sponsorship to
San Antonio Federal Credit Union invested organizations and companies to set up new accounts for their
employees
Perform other duties requested by management (example: help other account service representatives with
their duties, in helping their customer or guiding my co-worker with the closing of a loan, making their
customers banking transactions.
San Antonio Federal Credit Union,San Antonio Texas Apr 05,1996-August 30, 1997
Assisted the Customers with deposit and withdrawals to the appropriate accounts, loan and credit card
payments.
Suggested existing and new products that best met the Customers' needs.
Education George W. Brackenridge High School -1985-1989
Office Skills
I have basic office skills in filling, answering multi-line phones, 10 key,typing(40-60 wpms),
Microsoft Word,Excel and Outlook. I also have experience in using a scanner, copy machine, emailing.
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