Sales Customer Service

Olethia Saunders

** ******* *****

Clifton, NJ **011

973-***-****

Summary of Skills:

SAP & ADP Computer Systems

Windows XP -

Microsoft Office Word 2003

Outlook Express

Navigation Knowledge - Microsoft Excel & Microsoft Access

Professional Experience:

Bulbrite Industries Inc. October 2001 - August 2011

Client Services Representative / Inside Sales

. Heavy order entry including maintaining clients profile & ongoing

acct. history

. Responsibilities included price administration, expeditor, sales

ambassador, problem solving, use of detail orientated skills and

distribution of all literature as necessary

. Supported sales staff; in-house sales dept. as well as outside

sales reps

. Processed all client requests from networking email addresses,

follow up phone calls, linking customers with clients and

maintaining constant contact with top 100 accounts in my assigned

territory

. Attended corresponding trade shows and company workshops to

maintain an updated knowledge of the industry and product

Delonghi America Inc. April 1996 - April 2001

Consumer Service Representative, March 2000 - April 2001

. Assistant to Consumer Service Manager

. Maintained daily communication with over 100 service centers via

phone and fax

. Order entry, product information, order status, pricing and filing

a priority to position

. Answered E-mail and fax communications on a technical level from

consumers throughout US

. Responsible for overall outgoing printed material requested by

service centers and consumers

Customer Service Representative, April 1996 - March 2000

. Order entry, invoicing, order status, pricing inquires and product

info vital to position

. Assisted in-house sales dept. as well as outsourced sales dept. in

maintaining accts.

. Timely communication via telephone/fax/E-mail essential to all

involved

Education:

Sawyer School of Business - Clifton, NJ[pic]

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