Customer Service Sales

M a rilyn Silva

**** ** **** *** *** *

Davie, FL 33314

Cell 786-***-****

**********@*******.***

Objective

Personal Strengths

I am seeking the opportunity to work for a business that would enable me to grow and

extend my skills.

Education

Miami Dade College Miami, FL

Working towards an Associate in Art Degree

Major in Business Administration

Lindsey Hopkins Technical Education Center Miami, FL

High school Diploma/ GED

September 16, 1998

Languages

Fluent read/write and speak English and Spanish

Work experience

6/07/2010 - present Wachovia/Wells Fargo Cooper City, FL

Personal Banker (Safe)

Professional experience that includes sales, financial consulting new and existing clients,

finding solutions and matching customers with services and products, offsite work

events, cross sales. Prospecting and cold calling to acquire new business.

11/2008 – 2/2009 AT&T Telecommunication Co. Miami, FL

Sales Associate

With this position I focused mainly on customer service. I handled customers’ accounts

and adapted them to their needs. I also sold new products offered by the company, while

meeting my high demand sales quotas.

10/2006 – 5/2008 Caribbean Freight Systems Miami, FL

Accounts Receivable Clerk

In this position I am responsible for the accuracy of collecting funds, the efficiency and

timeliness of all invoices sent along with follow up on payment agreements, also generate

customer statements, aging reports and sales reports on a weekly basis. Handle a broad

scope of internal processes encompassing the daily management of billing, collections

and reconciliation. Assisted in the miscellaneous duties such as answering phones,

customer support, and customer inquiries and all general office duties.

7/2005 – 3/2006 Washington Mutual Bank Miami, Fl

Bank Clerk/ Teller

This position is mainly cash handling operations, involved customer service and also

became proficient in suggesting new product which best would fit the customer.

11/2000 – 9/2003 The Cheesecake Factory Miami, FL

Server

This position emphasized on quality service, customer satisfaction with constant high

volume. Became skilled in up-selling, cross-selling and public relations. Controlling my

own bank and customer loyalty and retention.

Contact this candidate