Customer Service Administrative Assistant

Ayondela Webster

***** ********** **** • Katy, TX 77449 832-***-**** • ******************@*****.***

EDUCATION

Devry University, Health Information Program, Atlanta GA 30096

EXECUTIVE ASSISTANT

Dynamic and dedicated professional with diverse experience in providing high quality administrative support to

executives who needs assistance in a fast-paced environment. Highly reliable in managing multiple tasks and

recognized for strong competence in service delivery under pressure, detail-orientation, and strong time

management skills. Adept in working successfully with VIPs and Executives, I leverage my management training and

my understanding of office protocol to get things done quickly and effectively across all pertinent contexts and

vendors/partners. At the heart of my approach is a drive and ability to solve problems and to perform my duties with

excellence.

CORE COMPETENCIES

Organizational and Office Management • Time Management • Marketing • Financial Management

Staff Training & Development • Needs Assessment • Public Relations • Administrative Functions • Events Coordination

PROFESSIONAL EXPERIENCE

DaRam Enginers Inc • Houston, TX 02/2009 Present

Executive Assistant

Provide all administrative activities in support to CEO and Project Managers as they work with construction,

architects and other projects. Responsible for maintaining companies revenue and acquiring new business

daily.

• Schedule meetings, prepare documents, and organize calendars.

• Obtaine new Architect work, landed 5 out of 4 major projects, with impressive revenue.

• Prepare expense reports and travel arrangements.

• Order and maintain all supplies, necessary for the office.

• Assist with Human Resource, collecting delinquent debt up to 50% and securing payment plans for

reminder balances.

• General office issues including customer concerns and solving all problems.

• Utilize fax, check emails, copies, and Microsoft outlook.

BC Forward / Suntrust Bank •Houston, TX 03/2003 - 01/2008

Customer Service/ Administrative Assistant

Handled high call volume outbound and inbound calls from potential and existing customers.

• Updated customer information, add or remove customers from database as needed.

• Scan, email, and copy any important documents to the appropriate client/ partner.

• Greet customer with a warm welcome assistanting with their accounts.

• Make an active attempt to cross sell the full range of bank products and services to meet client needs.

Ace Expediters Incorporation • Atlanta, GA 02/2006 - 01/2007

Customer Service /Administrative Assistant

Provided technical support to CEO, and Management team assisting delivery drivers.

• Attend to and follow-up on customer’s enquiries and requests.

• Monitor delivery schedules and coordinate with inventory, airfreight and ground freight.

• Answering phone calls, checking emails and faxing information.

Risk Management Alternatives, • Atlanta, GA 02/2005 - 12/2007

Customer Service/ Administrative Support

Work closely with Finance personnel, Regional Manager’s, and external vendors to both reconcile. Sponsor

Bank reporting as well as perform maintenance on vendor accounts to minimize future collection issues.

• Facilitated all emails, fax, and important documents to the appropriate departments.

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