Project Manager Management

Lucy Friend PMP

Senior Project Manager

Professional Summary:

. Senior Project Manager with over 10 years managing network

infrastructure and system development projects ranging in value from

$100K to $3M+

. Experience in all phases of Project Management and Software

Development Lifecycle with proven ability to bridge technical and

business goals to provide productive solutions

. Responsible for design and roll-out of technology adoption programs

(i.e. CRM, Oracle/PeopleSoft and MS Outlook Exchange)

. Strong client services and change management experience; managing

diverse project teams on/off shore (i.e. Web Designers, Programmers,

DBA, BSA, PM,and QA resources)

. Significant Finance, Security, Risk and Resource Planning knowledge

. Strong experience managing Vendors' relations and organizing

strategies for successful implementation

. Strong communication and interpersonal skills

. PMP Certified

Technical Skills:

MS Project 2007, Clarity, SharePoint, Daptiv, SDLC, PDLC, Agile, Waterfall,

RUP, Microsoft Windows 2010, VISIO, Microsoft Windows NT, AIX UNIX, Remedy,

NetWare 3.x 10-BaseT, Single Signon (SSO), PeopleSoft, SQL, Oracle, SAP,

CISCO, HP OpenView, SaaS/Cloud

Detailed Experience:

Federal Home Loan Bank of SF (Contract ended)

Senior PMO Project Manager

6/2012- 11/2012

. Managed scope and requirements for several network projects:

SaaS/Cloud eMail Encryption deployment and SOX Monitoring Tool

expansion for critical network servers and desktops applications

. Directed Request for Proposal (RFP) for Microsoft Exchange 2003 to

2007 upgrade and eMail Encryption projects

. Managed monthly budget forecast and change management requests

. Communicated on-going project status progress and issues

Environment: Windows 7, MS Project, SDLC, SharePoint, Bindview, SaaS/Cloud

City of San Mateo (Contract ended)

Senior Project Manager

3/2012- 6/2012

. Managed Vendor's initiation plan for hosted Employee Time Clock

solution

. Assisted Steering Committee in defining scope, finance, requirements

and identify network security risks

. Deployed Employee Time Clock Pilot Program at County Medical Center

. Communicated on-going project status

Environment: Windows 7, MS Project, SDLC

Wells Fargo Bank N.A. San Francisco, CA (Contract ended)

Technical Project Manager

8/2010- 6/2011

. Directed and monitored activities for large, high risk web-based Bank

integration

. Work with business partners to develop requirements, design and cost

for new system initiation

. Plans and directs complex program schedules, budget, risks and issues

. Provided consistent and comprehensive reports, communication with

business lines and technology management at senior management level

Environment: Sun ONE, UNIX, Oracle, WebLogic, MS Project 2003, Agile/Scrum,

Clarity

Pacific Capital Bancorp, Santa Barbara, CA (Full Time/Laid Off)

Senior PMO Project Manager

5/2008- 1/2010

. Responsible for roll-out of technology adoption programs; CRM,

Oracle/PeopleSoft, MS Outlook Exchange, KPMG Fiduciary Tax and M&I

Outsourcing for Trust/Wealth services

. Coordinated yearly PMO OCC Network Audit

. Facilitated Vendor's implementation strategy for organization wide ERP

deployment

. Managed plan, schedule, budget, impact analysis, communication and

deployment

Environment: MS Project 2000, SDLC, SharePoint, Daptiv, VISIO, SQL, Window

2007

Toyota Motor Sales, Torrance, CA (Contract ended)

Senior IT Project Manager

5/2007- 5/2008

. Managed full SDLC web base Data Warehouse (EDP) for Finance Division

. Responsible for project plan, schedule, budget forecast, communication

and change management

. Provided regular status reports and ongoing budget forecast to

stakeholders through frequent oral and written communications

Environment: MS Project, RUP, SDLC, Clarity, Blueprint, Visio,

Oracle/People Soft, SharePoint, Windows 2003

Countrywide Financial Services, Los Angeles, CA (Contract ended)

Senior IT Project Manager

10/2005 - 4/2007

. Deployed PeopleSoft Customer Relation Management (CRM) Help Desk for

Finance Division

. Responsible for project plan, schedule, budget forecast and issue

tracking

. Managed deployment of Nortel Network M3905 Call Center/Symposium

. Implemented upgrades to OCR (scanning/imaging software)

. Lead in delivery of vendors' strategy for an organization wide ERP

implementation

Environment: MS Project, SDLC, Oracle/People Soft, Windows 2003

Independent Consulting, Long Beach, CA (Contract ended)

Project Consultant

1/2005 - 10/2005

. Managed several short-term projects to define scope and gather

business requirements

. Responsible for vendor engagement, schedule, budget forecast and

invoices

. Provided regular statuses and budget forecast to Business Owner

Environment: MS Project, Agile/ Waterfall, SQL, Windows 2003

Museum of Latin American Art, Long Beach, CA (Full Time)

Project Coordinator

2/2004 - 10/2004

. Managed Development and Planning Division event plan, requirements,

scope and schedule

. Translated objectives into business requirements

. Facilitated Stakeholders' planning and status meetings

Environment: MS Project, Agile, SQL, Windows 2000

Toyota Financial Services, Long Beach, CA (Contract ended)

Senior Technical Project Manager

3/2002 - 9/2003

. Managed Toyota Financial Division IT infrastructure project for

Windows 2000/Active Directory upgrade, software and hardware

procurement and deployment

. Managed project deliverables, issue tracking, quality assurance and

change management

. Gathered and analyzed business requirements

. Lead in definition of detail User Acceptance Test plans

. Prepared on-going project status presentation and budget forecast

Environment: MS Project, RUP, Clarity/Niku, Window 2000

Union Bank of California, San Francisco, CA (Full Time)

Business System Analyst/Project Manager

8/2000 - 10/2001

. Managed and implemented network infrastructure solution to meet Bank's

security standards

. Responsible for scope, change management, quality and communication

plan

. Analyzed business requirements to develop detailed system requirements

. Served as single point-of-contact between Business and IT department

. Developed standardization of Service Level Agreements and escalation

Procedures

Environment: MS Project, Windows NT, MS Project, SQL, Agile Waterfall

Applied Materials, Santa Clara, CA (Full Time)

Technical Project Manager

6/98 - 7/2000

. Managed global IT infrastructure network projects for Year 2K

upgrades, Access database integration to Oracle, NT 4.0 infrastructure

upgrade, KEON Agent Single Sign On(SSO)

. Defined Disaster Recovery plan for Japan, Europe and US

. Deployed PKI (SSO) application security to desktops and 8 customized

applications

. Managed and evaluated changed management process for production

deployment

. Coordinated Helpdesk and Desktop Support resources day-to-day

assignments and work schedule

. Facilitated presentation of project status to Stakeholders

Environment: MS Project, RUP, Windows NT, Oracle, SSO, VISIO, SAP, Remedy

Bank of America, San Francisco, CA (Full Time)

Consultant Systems Engineer

5/96 - 6/98

. Managed IT infrastructure network projects; 3x upgrade to Windows NT

4.0, NetWare SAA 2.0 Gateway upgrade, Internet/IP

. Managed World Headquarters site yearly OCC Network Audit

. Managed communication, schedule, deployment and change management

plans

. Coordinated Helpdesk and Desktop Support resources day-to-day

assignments and work schedule

. Provided technical consultation and support to corporate Bank Officers

. Managed Corporate Server Farm to organizational standards and Bank's

security policy

. Maintained Service Level Agreements and Audit Compliance

. Facilitated and prepared on-going project statuses to Stakeholders

Environment: NetWare 3.x, Windows NT, MS Office, SQL, Remedy, Agile

Waterfall

Education:

San Francisco City College

AA Computer Science, 1983

San Francisco State University

Continued Education, 1985

Certifications:

SANS 1999: SysAdmin Network (UNIX/NT Security)

MCSE 1998: NT 4.0 Enterprise Certification

PMI 1996: Project Management Professional

CNE 1991: Novell NetWare 3.x 10-Base-T Certification

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