Customer Service Manager

JOSE BARATELLI

* ******** ***** ***** 631-***-****

Coram, NY 11727 ***********@*****.***

Objective

To find full-time work in Customer Service

Import/Export

Experience

LUFTHANSA CARGO, Jamaica, New York

Import Documentation Agent

* Prepared flight arrival statistics for data entry input

* Answered telephone inquiries regarding flight arrivals, missing cargo, customs status, and storage charges

* Trained new employees on company policies and procedures

Management

Experience

GOONDIWINDI CAFÉ, Coram, New York

Manager, March 1991- April 2000

* Supervised and scheduled staff of 17 employees

* Developed and implemented daily operations

* Responsible for security policies and procedures

* Handled all customer inquiries and complaints

* Established daily menu

Education

ST. John’s University, New York

B.S. in Criminal Justice, September 1983

Minor in Business Administration

GPA: 3.9

School of Law, 1983-1996

Valencia Community College, Florida

A.S. in Criminal Justice, August 1980

GPA: 4.0

Languages

English, Spanish

Computer Skills

Proficient in Microsoft Office as well as other PC based word processing formats

Able to use Internet Explorer and web based search engines

Other

Skills

Knowledge of research, drafts, briefs, particularly in the field of law

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