Customer Service Sales
Resume:
John Longbow-Filanowski
**** ****** ** ** *** Rancho NM 87144
**********@*****.***
Education
Cabrillo C.C. Graduated, Luthierie - Santa Cruz, California 1992 - K. R. C.
C. Manufacturing Tech Cert. - Reedly, California
Contract Refinishing and Repair "Self Employed Part time"
Color match Customer sample work, knowledge of pigments,dyes, chem.
Coats
Sherwin William's system of color match systems
Mohawk color system matching
Maintaining information and Customer preferences
Customer service onsite and off site
Finish Punch out Computer Color work onsite. Color match onsite
Maintained, Set-up and set in house and customer furniture
Managed customer service In House repair
Implemented Customer service training and Furniture repair training
NTM Presents
Graphics and Promotion Albuquerque, NM
2009-Present "Part time"
> Managed work Flow and maintained Orders for Production and Trade show
events
> Work with print & digital media,Show bills,Press Packs,E-packs for
bands and Businesses
> Worked with Adobe,Corel, Jasco Print shop., Adobe InDesign 5, Brochures,Newsletters,Case studies,Fact sheets, website, Direct mailers,Print
advertisements,Presentations, graphs.
> Responsible for the creative process, concepts, design, and press ready
files
> Responsible for coordinating and communicating with external vendors
> Present designs, with rationale and gain approval for new concepts and
designs.
> Promotion for Bands and Business via Trade Show, forums and Showcases
> Design and development on CD and Promotional Branding for Band and
Business Customer service Troubleshooting . Jasco Paint Shop pro, Adobe
Indesign 5
Central Avenue Enterprises
Area Management Supervisor, Albuquerque NM
2009-Jan 2011
Supervised Managers and there employees per store 7 stores 40 employees
at the time
Checked stores and employees on daily and nightly business. Point of
sales and product placement
Sales Training to Managers company procedure Daily Log Sheets on
operations, Hiring Employees
Dispersing Payroll to stores, creating schedule for employees
Discipline and actions to Managers and Employees
Weekly inventory and Rotation on DVD and Movies in Booths and Lounges
Opening and closing Stores Operating store when Managers are not on
Halberts Custom Cabinets
Cabinet Finisher, Albuquerque NM
2005-2010
Color match Customer sample work
Sherwin William's system of color match systems
Maintaining equipment
maintaining information and Customer preferences
Finish Punch out
Music World of Albuquerque
Shop Technician - Instruments Albuquerque, NM
2003-2005
Repaired Band Instruments
Head Luthier for Customer Finish work
High School to store on Band Repair
Finish Work restorations, touchup re-finishes i.e. Polyesters, epoxy,
lacquers, and shellacs
Restorations and Bench work: Fret Jobs, fret replacement
Understand and knowledge of Music manufacturing industry
Electronics repair and re assemble
Customer service
King Music
Shop Technician - Instruments Albuquerque, NM
2002- 2004
Repaired Band Instruments
Head Luthier for Customer Finish work
High School to store on Band Repair
Finish Work restorations, touchup re-finishes i.e. Polyesters, epoxy,
lacquers, and shellacs
Restorations and Bench work: Fret Jobs, fret replacement
Customer Service - Understand and knowledge of Music manufacturing
industry
Electronics repair and re assemble
Gate wood Millwork LD
Cabinet Finisher, Albuquerque, NM
2002 - 2003
Color match Customer sample work
Sherwin William's system of color match systems
Mohawk color system matching
Maintaining information and Customer preferences
Finish Punch out Computer Color work onsite. Color match onsite
American Home Furnishings
Furniture Technician - Tucson, AZ
2000-2002
Maintained, Set-up and set in house and customer furniture
Managed customer service In House repair
Implemented Customer service training and Furniture repair training
Restorations and bench work i.e. Burn in, Repair in house with the
Customer, repairing Chairs, Tables
Customer grievance with company In plant setup, Line repair
American Music
Sales Manager, Guitar Restorer Fresno, CA
1994 - 1997
Maintained and set in house and customer instruments
Managed 6 sales staff in 3 stores semi discretionary Authority
Implemented Customer service training and Guitar repair training
Setup in-house structure to bring in more repairs
Restorations and bench work i.e. Electronics, fretwork, fret replacement,
Inlay shell and man made materials
Longbow Guitars
Owner - Clovis California
1987 - 1999
Maintained and serviced in house and customer instruments
Operates inventory, sales and Store to Store venders, Customer contacts
Operates and maintains a business in all aspects of the music industry
Maintained in office work, accounts, payable and receivable
Understanding and knowledge of Music manufacturing industry
Operates and maintains a full line shop Acoustic Electric Hollow bodies.
Milled and Cut Bodies and neck to form.
Understanding and knowledge of Music manufacturing industry
Veneer Marketry and inlay work most major materials shells, plastics
Finish work restorations, touchup re-finish i.e. Polyesters, epoxy,
lacquers, shellacs
Electronics repair and Configuration Active and passive
Restorations and Bench work: Fret Jobs, fret replacement
Fingerboard replacement, Fingerboard inlay hand and Lazier
Special Skills
Computer literate on all software such as Microsoft (word & excel) Adobe
Photoshop,Jasco Photo shop, Adobe InDesign 5,Print Shop, Outlook, and
knowledge of basic DOS formats behind Windows Applications
Contact this candidate