Software Management
Resume:
Annette Postell
*** ********* ****** ~ Bishopville, South Carolina 29010
Home: 803-***-**** ~ Cell/VM: 803-***-****
Email: ************@*****.***
EDUCATION, TRAINING, AWARDS AND CERTIFICATION
• January 2013 – CompTIA Security+, Learning Tree
• December 2008 – Agile Project Management, ASPE Tech
• April 2008 – Basics of Process Modeling, Project Management Institute
• May 2008 – Ecosys and Primavera, SunTrust University
• December 2007 - IBM Rational Method Composer; Rational Unified Process
• July 2007 – Altiris Web Reporting
• 2002 – Wise Solutions - Repackaging with Wise Package Studio
• March 2001 - Certified Novell Administrator, NetWare 5
• 2000 - Windows 2000 Network and Operating System Essentials; Implementing
Windows 2000 Professional and Server
• January 2000 - Commendation Letter from the Chairman of the Federal Energy
Regulatory Commission
• 1999 - Introduction to Networking; NetWare Administration 5; Networking
Technologies; Advanced Administration 5.0
• June/November 1999 - Commendation Awards from SIGNAL Corporation
• July 1991 - University of the District of Columbia, Washington, DC, Computer
Science Major - Bachelor of Science Degree
JOB RELATED SKILLS
• SOFTWARE: Admin Studio, SQL Server 2008 Management Studio, SCCM – MS
Management Console, Microsoft Application Virtualization - AppV, SQL, Altiris,
SMS, WISE Package Studio, HPSC, Unicenter Service Desk, Mercury Test
Director, Wise Installation System, Microsoft SharePoint, VMWare, Unix, PC
DOCS Open, Remedy, Symantec’s Ghost Utility, Novell Application Launcher,
Intel LanDesk Management Suite, Sybase 10, Oracle SQL*Forms 3.0, MS Office
Resource Kit, Internet Explorer Administration Kit (IEAK), Windows Installer, SMS
Installer, Active Directory Services, Microsoft Office Suite; Visio, FrontPage,
Publisher, Belarc’s BelManage, Microsoft Baseline Security Analyzer, Nessus
Tenable Security Center, Remedy
• HARDWARE: IBM, Dell, Intel PCs and compatibles, HP 3000, AT&T 3B2,
Compaq Proliant Servers
• OPERATING SYSTEMS: Novell NetWare; UNIX; Windows; Wintel
• Languages / Database Management Tools / Database Engines : SQL /SQL
Manager, WISQL, Esqell / Sybase 10, ORACLE SQL*Forms 3.0
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Resume’ of Annette Postell
PROFESSIONAL EXPERIENCE
Convergenz, Inc./General Dynamics 05/2012 to 06/2013
Principal Systems Analyst (Federal Energy Regulatory Commission, Washington, DC)
• Deploy, install and maintain licensed COTS software and in-house developed
software in a network environment via SCCM and Active Directory; added and
deleted users as necessary, and managed system security privileges and passwords;
Maintained system hierarchy; value lists and default settings
• Provide customer with updated information and support for installation, change,
documentation, and configuration updates; supporting the acquisition of hardware
and software
• Microsoft Baseline Security Analyzer - coordinate with IT Operations team members
to monitor server performance. Nessus Tenable Security Center - scan servers and
workstations for vulnerabilities and remediation required
• Coordinate patching and vulnerability issues between the IT Operations Group and
the IT Security Group
• Monitor industry and government sources for information regarding required patches
for Microsoft file servers and for security vulnerabilities that need to be mitigated.
• Develop system patching schedules and see them through the clients change control
process
• Monitor and track the patch level of the clients file servers.
• Read and analyze security bulletins and evaluate which ones are applicable to the
clients systems
• Develop project plans to address security vulnerabilities and present them to the
client
• Troubleshoot and test hardware, software and networks
• Provide customer with updated information and support for installation, change,
documentation, and configuration updates; supporting the acquisition of hardware
and software
• Responsible for encryption and encrypted equipment as required on the network
accreditation including controls, safeguards and secured configurations; user-level
maintenance of Ethernet LAN and WAN operational devices
Serco-NA, Inc. 08/2011 to 05/2012
Desktop Developer (Contractor, U.S. Census Bureau, Suitland, MD)
• Software packaging using AdminStudio and Novell Zenworks Snapshot, software
deployment using Microsoft SCCM and Novell Console One/Application Launcher
• Develop and maintain documentation and procedures in creating application objects.
• Monitor and respond to remedy request via Remedy Helpdesk Management system.
• Assist in defining the technical requirements for application creation and deployment.
• Create reports using Belarc’s BelManage to track software and patch deployments
Apex Systems, Inc. 06/2011 to 08/2011
Sr. Systems Administrator (Contractor, Social Security Administration, Woodlawn, MD)
• Responsible for providing technical support to distribute and troubleshoot client
server software in support of the VISSA and Desktop Project and for providing
migration support to deploy programmatic and systems software, in addition to
supporting the Windows 7 desktop Project and supporting various programming
requirements for in-house developed applications such as the Online Software
Release Form and Wake On LAN power management portal.
Prestige Staffing, Inc. 01/2010 to 04/2011
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Desktop Architect/SCCM Administrator (Contractor, Chick-Fil-A, Inc., Atlanta, GA)
• SCCM Administrator - Created and managed application deployment objects for new
and existing software; Managed deployment of all patches, critical updates and
service packs on a timely basis; Maintained ongoing communications with support
teams regarding application issue resolution and general workstation management
support; Coordinated release of patches/critical updates and service packs;
Monitored Microsoft SCCM Platform health and mitigate identified problems;
creating/running sql queries and reports to sure-up software licensing and version
control
• Coordinated and interfaced with vendors and other support resources to identify,
investigate and resolve problems with software defects.
• Daily tasks included (in addition to the responsibilities listed above):
o WinBatch scripting to install patches and software upgrades, updates and
configuration changes
o Patch management lifecycle: testing, scheduling, packaging (if needed),
deployment and verification
o Software and custom packaging/testing and deployment
o Documentation and procedure development for application deployments and
software updates
SunTrust Banks, Inc. 06/2007 to 01/2010
Software Packaging and Deployment Analyst (Atlanta, GA)
• Package and publish software using Altiris Wise packaging and software delivery
solution; create sequential software delivery tasks, application suites and workstation
images on the Altiris deployment console; re-image workstations and servers on the
deployment console.
• Responsible for coordinating testing across functional teams to provide efficient
processes and solutions in the workstation and server environments.
• Act as a liaison between the Platform Solutions team and the Enterprise Testing
Organization to ensure all requirements are met for entry and exit from the testing
areas.
• Coordinate and interface with vendors and other support resources to identify,
investigate and resolve problems with software defects.
• Responsible for developing and maintaining the processes associated with
packaging, testing, and deploying software to the enterprise; created and
documented the Packaging and Deployment Process and Test plan Distributed
Services.
• Manage Offshore Packaging Resources ensuring that all packaging requirements are
met and that what has been delivered meets SunTrust requirements.
Business Analyst/Project Support
Develop or modify moderately complex information systems. Includes: analysis of
business and user needs; documenting requirements, processes & systems.
• Formulate and define medium to complex systems scope and objectives through
research and fact-finding combined with a basic understanding of business
systems and industry requirements.
• Responsible for managing, developing or assisting with project and support
documentation.
• Work closely with entire team to develop and publish system and process
documentation in consistent formats.
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Resume’ of Annette Postell
• Ensures that business processes and information technology are aligned in order
to make certain that there is system integrity prior to release.
Hunter Technical Resources, Inc 10/2006 to 05/2007
Wise Systems Engineer (Contractor, AutoTrader.com, Atlanta, GA)
• Created software packages to deploy windows applications to clients using Wise
Package Studio. Ran reports and distributed software using SMS 2003.
• Participated in functional testing and planning; problem solving and troubleshooting
for the Windows environment and related applications.
• Participated in user acceptance testing (UAT) to ensure applications function properly
and meet user requirements. Performed manual testing and responded to QA
defects in Test Director.
GTS America, Inc 07/2006 to 09/2006
Maximo System Administrator (Contractor, State of Georgia, DOAS/GTA)
• Maintained Maximo Suite applications, added and deleted users as necessary, and
managed system security privileges and passwords; Maintained system hierarchy;
value lists and default settings; Also deleted erroneous records when required;
• Also served as backup to the DBA running SQL queries and db config as necessary.
• Created system and user guides, reference guides, release notes, and technical
manuals for internal use. Also was responsible for the procedures to maintain the
documentation for the organization.
TechTeam Government Solutions, Inc 03/2002 to 06/2006
Senior Software Installation Engineer (National Institutes of Health (NIH) Bethesda,
MD)
Led effort to standardize the installation and deployment process for software
applications and security updates for the Office of Research Services
• Performed software scripting, repackaging, and editing (registry editing,
file patching, custom dialogs, runtime deployment and Windows Installer technology)
to create installation packages and scripts for commercial off-the-shelf products and
custom applications using Wise Package Studio and Installation System. Deployed
software using SMS and Active Directory Services.
• Worked with end users to develop user acceptance tests for business applications.
Evaluated and performed manual unit and regression testing on customized
commercial off the shelf applications. Participated in user acceptance testing (UAT)
to ensure applications functioned properly and met user requirements.
• Worked with business partners on Change Management, configuration requirements
and technical specifications to establish policies, standards, and guide lines to
provide efficient service to approximately 1700 clients.
• MS Office projects: Created workflow diagrams using Visio; project plans for software
installation tasks using Project; documented software repackaging process, product
analysis, configuration and integration information using Word; Created software
installation reports using Access and/or SMS queries)
• Created system and user guides, reference guides, release notes, and technical
manuals for internal and external use. Also was responsible for the procedures to
maintain the documentation for the organization.
SIGNAL Corporation 04/1998 to 03/2002
Senior Network Engineer - Senior Systems Analyst
(Federal Energy Regulatory Commission, Washington, DC)
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• Provided recommendation and input in the agency’s configuration management
decisions. Performed enterprise deployment planning and execution. Performed
application analysis and repackaging using Wise Package Studio. Repackaged and
deployed COTS Applications and in-house software for 1500 users using WISE
Package Studio, Novell ZenWorks, and SMS.
• Worked with end users and developers to create user acceptance tests for Internet-
based business applications. Evaluated and performed manual unit and regression
testing of all features and modules on customized commercial off the shelf and in-
house applications. Participated in user acceptance testing (UAT) to ensure
applications functioned properly and met user requirements.
• Managed the installation for, led, and supported the SAP Procurement Software
Integration Project for the agency’s Contracts Office.
• MS Office projects: Created workflow diagrams using Visio; Created project plans for
software installation tasks using Project; Documented software repackaging process,
software configuration and SOP for the COTS Team using Word; Created software
installation reports using Access and/or SMS queries)
• Administered the LANDesk and SMS servers. Documented LANDesk and SMS
Administration and server configurations. Assisted Government Team Lead with
Software License Management using Software Metering functionality in LANDesk.
• Performed advanced troubleshooting & resolved issues for operating systems,
network connectivity, standard and proprietary software; Created, modified, deleted
user & email accounts in a Novell/Windows environment; Detected, contained and
eliminated client virus infections; Provided general technical support for dial in/remote
access systems using PCAnywhere; Provided limited one on one desk side training
for customers requiring assistance software applications and/or hardware devices,
workstations, printers, scanners.
• Assistant to the Customer Support Manager - Helpdesk Administrator
• Provided 2nd level support to the helpdesk receiving calls from end users to resolve
software and hardware related issues within approved SLA guidelines.
• Created system and user guides, reference guides, release notes, and technical
manuals for internal use.
• Helpdesk liaison to the COTS, Network Engineering and Software Engineering teams
to coordinate training and disseminate information to the helpdesk staff. Assigned
tickets to helpdesk analysts as calls were received from end users.
• Attended meetings with the Customer and upper management to represent the
Customer Support Manager and staff.
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Resume’ of Annette Postell
InfoPro, Inc. 08/1995 – 03/1998
Software Operations Specialist - Systems Analyst
(U.S. General Acct Office; General Services Administration; US Customs Service - Washington, DC)
• Assistant DBA for the Software Operations Team supporting the agency’s document
management system, PC DOCS Open
• Performed daily database maintenance, file server administration, sql query requests,
and created stored procedures using Sybase, SQL Anywhere, DOCS Open Utilities
and Sybase tools.
• Led effort to install a Financial Management System in the agency’s regional offices
across the U.S.
• Prepared a detailed travel and deployment schedule for a team of 5. Prepared user
documentation, system manuals, organized and led JAD sessions with the end users
and office managers to collect requirements and standards for the system
programmers.
Automated Sciences Group, Inc. 06/1984 – 08/1995
Programmer Analyst (National Highway Traffic Safety Administration (NHTSA) Washington,
DC)
Designed and maintained the agency’s crash test database.
• Performed daily database maintenance, sql query requests, and created stored
procedures, created AD HOC reports, performed system enhancements and
programming, designed, developed and implemented input tools and programs,
using Oracle tools, SQL Anywhere, and Wisql.
• Prepared user documentation for the crash test database.
• Administered the agency’s UNIX systems; wrote UNIX shell scripts using the vi
editor; performed backups and data recovery of UNIX systems.
• Monitored all storage and printing devices and responded to problems and errors
accordingly.
REFERENCES
Jennifer Washington – Email: ***********@*****.***
Cell: 404-***-****
Richard Jefferson – Email: *********@*******.***
Cell: 404-***-****
Claudia Wilson – Email: *******@*******.***
Cell: 571-***-****
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