Customer Service Data Entry

Khrystarra Raven Bailey

**** ********* ***** ** *** 3024 Charlotte, NC 28210 • 704-***-****•

**********.******@*****.***

Objective: I am looking for a position that is rewarding, challenging and which there is an opportunity

for me to excel. My ideal position is one that will escalate my expertise and demonstrate my leadership

qualities. I would like to work for a company that requires a person to be dependable, honest and an

excellent team player. My qualities and skills will greatly benefit this company because I am able to think

creatively and project new ideas.

Career History

Iverify Protection Specialist II (Call Center) 07/2013-Present

• Monitor clients from a virtual security monitoring center by utilizing innovative security techniques to

protect people, property and the assets of our clients. Monitor for both emergency and non-emergency

electronic video and audio signals and respond to incidents accordingly, focus on reducing and deterring

crime, making it a safer environment for clients’ employees and their customers. Have ability to interact

effectively at all levels and across diverse cultures within the organization, ability to be agile, flexible, and

adaptable in an evolving environment

Connextions Customer Care Professional (Call Center) 01/2013-07/2013

• Assist members of United Health Care with any questions or concerns about current AARP prescription

plans. Explain details of caller specific plan in language that is easier to understand to caller. Maintain

customer satisfaction, direct calls accordingly, data entry, system search, display knowledge of Health

Insurance Portability Accountability Act (HIPAA), follow closely to guidelines of the Health Insurance

Portability Accountability Act ( HIPAA), pay close attention to detail, take initiative with callers to

make sure their questions and needs are beyond expectations.

Heaven’s Care Activities Coordinator/ HR 07/2007-01/2013

• Assist patients affected by various illnesses with basic care all while keeping patient’s dignity intact.

Plan all daily patient specific meals and plan daily various stimulating activities for patients, answer

phones and direct calls accordingly. Schedule interviews with potential patients also facilitate interviews

with potential candidates and possible new hires. Explain the company policies and guidelines with

patients and new hires. Also keep medical and family records and other various records on patients.

Responsible for event planning and verify data entry put into computer systems are correct. Compile all

necessary paperwork for new hires to complete, follow up with potential patients and new hires. Assure

company is compliant with all State and Federal regulations.

Trown Medical Supply Customer Service 09/2007-11/2012

• Answer high volumes of incoming customer phone calls, assist customer with placing orders, assist

customers with payments on accounts, complete credit transactions, processing client orders, order new

inventory when needed, answer customer questions and inquiries, data entry, handle all customer

complaints and provide extensive knowledge of products to customers, and also complete account

maintenance when necessary . Occasionally provide customers assistance with technical and

troubleshooting help. Perform outbound calls to survey customer satisfaction.

Burlington Coat Factory Cashier, Customer Service Representative 03/2008-09/2010

• Operate cash register, handle customer complaints and questions, keep store clean and presentable, and

greet customers upon entrance of the store, inventory, answer incoming customer phone calls and redirect

calls accordingly. Customer service skills had to be above what was expected of me.

Education History

Queens University of Charlotte Class of 2014 08/2009-Present

Major: Pre- Medicine and Psychology Minor: Entrepreneurship GPA (2011): 3.6/4.0

Licenses: Registered CNA in the North Carolina Registry on 06/04/2011

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