Information Technology Support
Resume:
Malik Henry
*** ******* *** ***** *******, NC *8025 704-***-****
*****.*******@*****.***
Technical Skills
Configuring and setting up cisco routers, Virus removal and damage repair,
Active Directory, Creating and restoring system images, troubleshooting
various issues including proper updates, faulty hardware, incompatible
software, proper drivers, etc.
Operating Systems: Windows XP, Windows Vista, Windows 7, Windows Server
2008 Mac OS X, Apple IOS
Windows (XP, Vista, 7, 8, Server 2008)
. Cisco Router Programming and Internetworking
Computer Hardware:
Troubleshoot, install, and upgrade hardware (printers, scanners, video
card, audio card, hard drives, Network Interface Card (NIC), CD/DVD/BluRay
drives, RAM, etc.). Build brand new systems and deploy.
Computer Software Applications:
Internet Explorer, Firefox, Safari, Microsoft Office Suite (Word, Excel,
PowerPoint, Outlook), Windows Movie Maker, iTunes, Roxio Creator suite,
VMWare, Remote Desktop, TeamViewer, Logmein,
Networking: Basic knowledge of networking principles, familiarity with
LAN infrastructure design, Implementation, administration, maintenance and
support (TCP/IP Protocol, Cisco Routers, DNS, DHCP)
PROFESSIONAL EXPERIENCE
Corban PC, Huntersville, NC May 2013- Present
IT Support Technician
. Assisted with migrating customers from Windows XP to Windows 7
. Update, maintain, and repair Dell, Lenovo and various other PC's
. Install, maintain, and monitor the operation of PCs & Laptops in
following documented processes.
. Troubleshoots hardware and operating system problems using
knowledgebase and other support systems.
. Provides routine system administration support such as incident,
change and configuration management.
. Provides application installation and support.
. Provides direct and indirect customer support.
. Maintains, develops and follows policy and procedural documentation
for completing daily activities
. Assist remotely using Logmein Rescue
. Check up with users to verify that everything IT-related is functional
and cooperative
EDUCATION & CERTIFICATIONS
Stanly Community College Albermarle, NC (2010 - Present)
Associate of Science (Not completed)
Major: Computer Information Technology
CompTIA A+ Certified
REFERENCES:
1. Jason Jagdeo Huntersville, NC - Owner at Corban PC
2. Adriyel Lane Cornelius, NC - Owner at Richport Solutions
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