Project Manager Engineer

SUMMARY

Network & Systems Support Professional specializing in troubleshooting and

identifying new business opportunities with an emphasis on team motivation

and leadership. Possess extensive experience in Data Center

Engineering/Management built on a strong foundation of customer service.

Thrives in a collaborative environment and able to communicate with

individual at all levels of business.

TECHNICAL SKILLS

Hardware: IBM Pseries, Xseries SAN, Zseries & Iseries Servers, IBM

Mainframe CPU's, IBM Tape Libraries, Routers & Hubs, Dell and HP Servers,

Dell/Quantum /ADIC Tape Libraries, IBM/Lexmark/HP/Dell Laser Jet Printers

and IBM laptops.

Software/ Operating Systems: AIX, Windows NT, Windows Operating Systems,

TCP/IP, Token Ring, Wireless and Ethernet architecture, Lotus Notes,

Internet Explorer, Microsoft Office: MS Excel, MS PowerPoint, MS Project

and Lotus Applications.

IBM Training: Pserver, Xseries and Iserver, AIX 5.x, IBM Server, IBM 2105

and 2107 Shark, IBM S/390 CPU's, Cisco Routers & Hubs, Novell Netware 3.1 &

4.11, windows, Point of Sale systems, IBM 3494 ATL Library Storage Systems,

IBM 3584 LTO Tape Libraries, ALL 3590 Tape drives, Networking Concepts,

Dell Power Edge Server, A+ Certified, Nortel Networks.

PROFESSIONAL EXPERIENCE

CONSULTING TECH GROUP (New York, NY)

2011 - Present

IT Project Manager

. Provide onsite Technical customer support and lead team members

. Perform service in a cost effecting manner, Monitor and track Project

progress

. Manage multiple projects with tight deadlines from start to finish'

. Successfully reduced customer parts budget by 50%

. Prepares and presents status to project stakeholders

. Coordinate, review and approve contracts for maintenance

. Inventory customer site for pricing of maintenance and service

contracts

DELTA COMPUTER GROUP (Farmingdale, NY)

2004 - 2012

Senior Data Center Hardware Engineer

. Install, repair, service complex equipment and machinery

. Analyze software and hardware error logs

. Consult with customers and supervisors to plan layout of equipment and

upgrades

. Train customers and co-workers on new equipment and products

. Manage a full territory, inventory parts, manuals and documentations

. Manage customer Data Center accounts and provide 24/7 on-call support

. Deploy, upgrade, repair equipment, provide preventative maintenance

. Manage parts inventory, Work with different vendors to resolve

technical issues

. Cable and rack SAN Unit, Hardware support of Tape Libraries.

PROFESSIONAL EXPERIENCE (cont.)

RITE AID PHARMACY (Bergenfield, NJ)

2003 - 2004

Field Service Engineer

. Manage 35 stores located in New Jersey and New York City

. Provide first and second level technical support for problem

determination and resolution

. Install and setup new stores, hardware and software support and

maintenance.

. Equipment installation, relocation, upgrades and remodel

. Troubleshoot and resolve software, hardware, LAN, WAN, hubs and router

problems

worked independently and prioritize tasks.

IBM (Paramus, NJ)

1989 - 2003

Customer Engineer

. Performed a full workload of complex technical services for IBM

customers; planned scheduled, performed activities such as system

reconfigurations and equipment moves.

. Plan Work with facility to plan install at Bank of America, Goldman

Sacks and Deutsche Bank.

. Performed microcode and firmware upgrades. Installations and upgrades

of equipment; upgrade, repair and installation of servers, routers,

hubs, personal computers and laser printers.

. Responsible for problem determination and providing lead for

corrective action

. Performed software and hardware installation and upgrades.

. Provided technical (hardware & software) support via telephone and on

site; Assisted in training of coworkers and customers.

EDUCATION

AVTECH INSTITUTE OF TECHNOLOGY (Fairfield, NJ)

2013

Certificate of Completion: PMP, MS Project, CCNA

NEW YORK INSTITUTE OF TECHNOLOGY (Old Westbury, NY)

Bachelor of Technology

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