Network Associate
Resume:
Reginald T. Nealy (CCNA)
***** ********* ****** **. #***
Houston, TX 77066
Technical Summary
• Cisco Device Configurations
• Routing Protocols (EIGRP, OSPF, RIP)Configuring and troubleshooting
• WAN/LAN (Frame-Relay, PPP, HDLC) Configuring and Troubleshooting
• Switching (VTP, STP) Configuring and Troubleshooting
• Experience with Windows 2008 AD / Exchange accounts add, rename,disable
• Experienced with Windows Operating Systems XP, Win7, Win8
• Configure, monitor and troubleshoot computer problems
• Proficient with PCs, Microsoft Office, Excel, Word, Dial up networking and other communication
products
Education & Training
• MTI College of Business Technology, Houston, TX 2001 – 2003
Associate Degree in Computer Science and Technology
o
• KnowledgeNet Online Cisco Training – Houston, TX – Present
ICND-1
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• ETEC Training Centers
CCNA
o
Professional Experience:
Reverse Mortgage Solutions – Houston, TX
Feburary 2013 – Present
Desktop Support Technician
Responsibilities:
• Provides end user environment hardware support, includes desktop PCs, laptops, printers, fax
machines, phones
• Provides end user environment software application support, includes O/S, RMS applications and
hardware supported applications
• Phone support, desktop remote support, onsite support
• Remote connectivity support for clients (i.e. FTP, program access)
• Update Web Help Desk ticket status for tasks assigned
Texas Pipe & Supply – Houston, TX
June 2012 – December 2012
IT Support Technician
• Support to local President, CEOs, and high level managers of Texas Pipe & Supply
• Supported users ranging between, 300 to 400 local and remote
• Work with and troubleshoot Windows XP, Vista, Windows 7, and Microsoft Office
• Install, Troubleshoot, and Migrate systems to Windows 7 systems
• Troubleshoot and repair PC/Laptop hardware/software
• Troubleshoot Cisco Wireless connectivity
• Backup and maintain updated configuration files for Cisco devices
• Work with vendors to keep copiers and printers serviced, and stock with consumables
• Migrate user profiles and settings using WINDOWS EASY TRANSFER
• Image PCs and Laptops on a quarterly basis using Norton Ghost
• Keep current inventory and documentation of equipment and users assigned to the equipment
• Assist users in remote offices via remote desktop software or over the phone, or travel to the
Branches to perform installs as needed
• Install new hardware or software as needed by users
• Interview Vendors to get quotes for wireless coverage in the company pipe yard and local and
branch offices
PIKA International Inc. – Stafford, TX
August 2009 – April 2012
Desktop Support Specialist
• Server software installation
• Support to local President, CEOs, and high level managers of PIKA International
• Supported users ranging between, 150 to 220 local and remote
• Add users to groups based on employee access level
• Work with and troubleshoot Windows XP, Vista, Windows 7, and Microsoft Office
• Migrate systems to Windows 7
• Migrate user profiles and settings using WINDOWS EASY TRANSFER
• Manage connections and licenses of the Watchguard VPN services
• Communicate with Vendors on failed Backups, Timberline Office, Warranties, and other issues
that may occur
• Create/remove user accounts using Active directory
• Create/remove exchange accounts
• Configure phones to sync with corporate emails and contacts
• Ordering supplies as needed by users, and also keeping a stock of consumables.
• Troubleshoot issue with Laptops and Desktops in a timely fashion
• Keep track of Blackberry BIS accounts as well as Inventory
• Assist users in remote offices via remote desktop software or over the phone.
• Install new hardware or software as needed by users
• Re-image HDDs after backing up user profiles.
• Clean computers of viruses, Spyware
KBR Services – Kirkuk, Iraq
December 2007 – April 2009
Desktop Tech II
• Monitor data networks
• Troubleshoot Cisco Switches
• Configure and install Motorola Canopy SMs and APs
• Implement remote site communications (Detail/Voice)
• Run, install and terminate cat5-cat6 cables and LMR 195, 400 and RG6 cables
• Install new hardware or software as needed by users
• Re-image HDDs with company images after backing up user profiles.
• Clean computers of viruses, Spyware and Adware.
• Preventative maintenance for Desktops and laptops
• Maintain Company images of desktop and laptops
• Prepare DOJ drives for shipping to corporate office
• Troubleshoot software and hardware failure
• Install radio antennas and base station for radio communications
• HP printer repair, to include 3380,3390,4345 and 4730 models
• Active Directory to reset user passwords, and grant shared folder permissions
• Server rack installations
• Some Satellite troubleshooting
• Antenna pointing and WIFI antenna installations
• Various other Jobs that would fall under IT/COMMO
• Peregrine Ticketing system
• Communication Satellite Installations
KBR Services – Kirkuk, Iraq
July 2007 – December 2007
Tool Room Attendant
• Maintain records of Government property using STOCK-N-ROLL
• Issue and receive safety equipment, cleaning supplies, office supplies, and tools
• Maintain connex using industry standards
• Submit Requisition for equipment and supplies as needed
• Train and mentor sub-contract workers
• Keep Monthly records of all transaction
Halliburton – Houston, TX
August 2006 – December 2006
IT Customer Support Analyst
• Monitor Networks
• Open and maintain trouble tickets
• Perform testing and assist with installation activities for hardware and software for
desktop/laptops from remote locations.
• Use Active Directory to change user passwords and maintain user accounts
• Follow-up with end-user to ensure QoS
KBR Services – Fallujah, Iraq
June 2005 – June 2006
Network Technician/Desktop Support
• Monitor data networks and Comtech modems
• Program and troubleshoot Cisco Routers and Switches
• Configure and install Motorola Canopy SMs and APs
• Design and implement remote site communications (Detail/Voice)
• Run, install and terminate cat5-cat6 cables.
• Install new hardware or software as needed by users
• Re-image HDDs after backing up user profiles.
• Clean computers of viruses, Spyware and Adware.
Contact this candidate