Customer Service Manager
Resume:
*** * ******* ** **** Phone: (***)
Bryan, OH 43506 Email:andrew_m_harris@yaho
o.com
Andrew M. Harris
Objective
To find a profession that I can make the most of my
sales, marketing, purchasing, and management
skills
Experience 2010-2011, 2012-current Quillen Brothers, INC
Bryan, Oh
Marketing
Set up appointments for sales representatives
Call potential customers to confirm their
information
Qualify potential customers
Confirm appointments
Sell the idea of our sales representatives to give
customers a window demonstration
Data entry
Run reports
2012- Current Self Employed
Bryan, Ohio
Owner/Operator
Purchasing
Sales
Manage inventory
Marketing
Work Events
Data entry
Customer service
2011- 2012 L.E. Smith
Bryan, Oh
Senior Manager of Client Services/Warranty Manager
Client Services
Supervise 10+ employees
Set guidelines for the employees to meet
Evaluate employees performance
Work with a budget
Handle urgent phone issues
Created SOPs for warranty, quality, and training
Train and enforce SOPs
Handle all warranty claims
Outside sales for Ohio, Kentucky, Indiana, and
Michigan.
Trained employees on the phones
Created scripts for phone personal
Work in Kaizen events
2008-2010 Valued Services, LLC
Napoleon, Oh
Sales Manager
Growth of over 250% in first year of managing the
center
Responsible for local marketing and center growth
Complete internal audits
Manage lower level employees
Customer service
Handle Customer complaints
Scheduling
Wrote SOPs for collections
Train other managers in collections throughout the
division
Helping establish a collections training manual
throughout the division
Converted a very weak center in collections to one
of the strongest in the division
Center was rated in an average of 9.75 out of 89
centers for 2009
Center was ranked #2 out of 89 centers in Ohio for
the months of June & December
Hiring & Training new employees
offer financial aid in a retail environment
Scored a 100% in final corporate audit
responsible for P& L
2007-2008 Advance America Wauseon, Oh
Center Manager
Center grew over 40% in customer base during first
3 months at the location.
Handle cash including making cash deposits to the
bank
Collections through phone calls and field visits
Complete internal audits
Manage lower level employees
Scheduling
Handle Customer complaints
Customer service
Train new employees
offer financial aid in a retail environment
responsible for P & L
Charities Member of Relay for Life, Headed up food drives,
coat drives, Toys for Tots, and ran multiple
fundraisers through my personal company
Activities 1st assistant coach Wildcat league baseball
3rd assistant coach 7U travel league baseball
Founding member of The Williams County, Ohio
Virtual Museum
Founding member of The Fulton County, Ohio Virtual
Museum
Founding member of The Henry County, Ohio Virtual
Museum
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