Banking/Customer sevice
Resume:
R. Banu Rekha Mobile: +91-944*******
No */**** Chozhan Street, Mail Id: **********@*****.**.**
Vellakal,
Medavakam Koot Road,
Chennai – 600100
Aim:
To apply and further develop skills in areas such as, but not limited to, marketing, public
opinion, advertising and needs assessment.
Key Skills:
• Good command over written and oral English.
• Proficient knowledge of MS-Office Package.
• Dynamic personality and service oriented.
• Able to multi-task and work in fast paced environment.
• Team player with good interpersonal and communication skills.
Work Experiences:
Indian overseas Bank, Singapore
POSITION HELD: Special grade clerk
RESPONSIBILITIES:
o Processing of Outward Remittance Transactions.
o Remittances to India. Issuance of drafts, direct credit and NEFT.
o Remittances to foreign countries.
o Handling of Meps+ and Swift payment, Cash.
o Issuance of LC, document scrutiny.
o Filing of transaction copies and reports
o Perform reconciliation of basic and collateral documents
o Assist with customers queries/feedbacks/complaints.
o Perform ad-hoc administrative duties.
Rajkumar Impex(P) Ltd, Chennai
POSITION HELD: Administrative Executive
RESPONSIBILITIES:
o Able to schedule meetings, draft letter/e-mail.
o Data entry, documentation, invoices preparation, etc.
o Manage customer complaints process and work with respective departments
to ensure complaints are resolved promptly.
o Maintenance of project related documentations.
o Schedule and host project meetings.
Netvision, Chennai
POSITION HELD: Call centre executive
RESPONSIBILITIES:
o Handling inbound and outbound calls.
o Manage customer complaints process and work with respective
departments to ensure complaints are resolved promptly.
o Maintenance of project related documentations.
o Schedule and host tele-conference.
o Enthusiastic to push up sales.
o Follow up with customer for product satisfaction.
o Expanding the database with the help of customers.
Educational Qualification:
B.Sc in Physics with Chemistry and Mathematics as ancillary subjects from Quaid-e-
Millet Govt Arts College, Chennai, India.
Technical Qualification:
• Advanced Diploma in Software Engineering from S.V.A Computers.
• DNIIT Computer diploma from NIIT, Chennai, India.
Software :
Operating Environment MS-DOS,Windows 95, Windows NT & Linux
Languages Foxpro, Cobol, C++, C3, VC#,XML, Java and J2MEE
DBMS MS SQL Server 7.0
Net Platform VB.Net & ASP.Net
Office Package MS-Word, MS-Excel & MS-Powerpoint
Personal Dossier:
Date of Birth : 01.07.1979
Languages known : English, Tamil and Telugu
(to speak)
To Write : English and Tamil
Marital Status : Married
Yours
faithfully
Date:
BANU
REKHA
Contact this candidate