Customer Service Sales

Jessica Helsius

Cell: 951-***-****

Email: ********@***.***

Professional Summary:

A highly positive and process driven leader with 7+ years experience in

setting expectations, action planning, and holding people accountable in a

fast paced team environment. As a leader with a proven track record for

achieving positive results through coaching and performance management, I

am looking to grow my leadership by taking my career to the next level.

Financial Contribution:

One of my exciting achievements was leading my team to accomplish over 20%,

year over year growth.

Employment Experience

AppleOne Employment Service-Staffing Consultant/Administrative

Upland, Ca May 2013- Current

. Recruiting

. Reference checks

. Inbound/Outbound calls

. Sales

. Excellent customer service

. Professional client and candidate relationship

. Ensuring job duties, understanding responsibilities and business

requirements

. Sourcing, Screening and Interviewing for open positions

. Responsible for providing administrative support

. Job posting

. Coaching applicants through interview/resume process

. Provide clients with updated job trends

. Marketing

24 Hour Fitness-Fitness Manager Upland,

Ca

April 2009-February 2013

. Set monthly revenue and performance goals for each trainer based on

total revenue goal

. Develop monthly business plans for each trainer

. Develop coaching reports that drove the business, planned and solved

challenges with each trainer

. Train and educate all trainers on a weekly basis based off coaching

reports, 1 on 1's as well as all aspects of personal training and

sales that drove the business

. Create and implement member appreciation, clinics, and programs to

increase member penetration

. Develop monthly team competitions that drive the processes

. Develop cohesive partnerships within the different facets of the club

. Mentoring other department heads

. Development in Membership Counselors

. Through my leadership, two of my trainers were promoted

. Personal Trainer

. Customer service

24 Hour Fitness-Personal Trainer

Upland/Glendora, Ca

April 2006 - 2009

. Met and executed monthly business plans

. Monthly Personal Production average $5,000

. 120+ Monthly Session Service

. First month as a Personal Trainer $7,000 CPT/ $900 SUPPS

. Created programs and plans based on client's goals

. Personal Trainer

. Customer Service

PROFESSIONAL CERTIFICATIONS/OTHER QUALIFICATIONS:

. NESTA Certification

. CPR/AED

EDUCATION:

Watterson College, Legal Secretary Certification

References upon request

Contact this candidate