Manager Customer Service

FLAT */** AWAROA ROAD, HELENSVILLE *****

CELLPHONE NO: 021-******* TELEPHONE NO: 09 4207857

EMAIL ADDRESS: **************@*****.**.**

RICA HERRERA (FERNANDEZ)

OBJECTIVE:

I am seeking an entry level position where I will have the

opportunity to impart my extensive experience in travel agency.

I am looking forward to working for an organization where I can

make a substantial contribution to the company's growth.

PERSONAL ATTRIBUTES:

. Flexible

. Works well under pressure

. Team Player

. Fast learner

. Friendly

. Eye for a detail

SKILLS AND STRENGTHS:

. Computer skills - Proficient in the use of MS World, Excel,

Internet Explorer and Outlook., User of Abacus program

. Team work and time management skills

. Hardworking and can work under pressure

. Job oriented and achieving sales target

. Proficient in MS Office packages and computerized and

reservations system

. Good communication &Interpersonal skills

. Excellent customer service

WORK HISTORY:

01 November 2010 - up to present

Mc Donald's Family Restaurant - Westgate branch

Shift Manager

Specific Duties And Responcesibilities

. Make sure every Guest is greeted with a smile

. Make sure every Guest is thanked for their business and

invited to return

. Check in vendors

. Provide production direction to crew in a clear and concise

way

. Set an example for crew by working hard to implement shift

plan and ensure swift and smooth production

. Identify and resolve bottlenecks in food preparation to

increase speed of service

. Demonstrate patience and a positive attitude with crew

while delegating tasks and giving instructions

. Work with crew to act on Guest feedback and resolve Guest

complaints in a timely, friendly and professional manner

. Direct crew to take pride in the details of delivering the

"Wow" Guest service

. Set challenging goals for self and crew during shift and

ensure accountability

. Directs crew members to do what it takes to maintain

restaurant and equipment cleanliness and sanitation

standards

. Takes initiative to immediately report violations of

safety, sanitation or security policies to restaurant

management and perform short-term solutions

. Complete checklists and procedures for cash reporting,

. Seeks coaching from others to increase understanding of

restaurant financial controls

. Helps to remove performance barriers and provide resources

for crew and restaurant to perform well

01 February 2006 - 15 August 2008

Las Palmas Travel and Tours Manila Philippines

Member: AITA, PTAA

Specific Duties And Responcesibilities

. Handle International and Domestic booking

. Handle Hotel packages booking

. Quote international and Domestic airfare ticket customer

inquiries

. Issued Domestic and International Tickets

. Solve problem for customer complain about the

reservation.

. Handle all mailing hotel booking to operators

. Assist any inquiries regarding travel abroad and visa

assistance

09 November 1999 - 31 January 2006

Governors House of Travel Manila Philippines

Member: PTAA

Specific Duties And Responcesibilities

. Handle International and Domestic booking

. Handle Hotel packages booking

. Quote international and Domestic airfare ticket customer

inquiries

. Assist any inquiries regarding travel abroad and visa

assistance

. Handle Passporting for first timer and renewal

. Handle Authentication Documents to National Statistic

offices and Department of Affairs.

. Delivers ticket of vip passengers

. Collecting payment ticket of vip passengers

EDUCATION:

Office Management with Computer Technology

Educational Systems Technological Institute

Address: San Miguel Boac Marinduque

PERSONAL DATA

Partner : Jake M. Ward

Health : Excellent, non- smoker

Age : 37 Y/ O

Sex : Female

Nationality : Filipino

Date of Birth : 07 May 1976

Place of Birth : Philippines

REFEREES:

Mr. Bonn Hao zhang

Restaurant Manager

Mc Donald Family Restaurant

Westgate Auckland New Zealand

Contact no: 021*******

Christine Aiulu

Shift Manager

Mc Donalds Family Restaurant

Westgate Auckland New Zealand

Contact no: 021********

Ms Angie Murray

Operations Manager

Gourmet Paprika LTD.

Woodhill Auckland New Zealand

Contact no: 021662988

Ms Joan M. Dela Cruz

Operations Manager

Governors House of Travel

1907 Taft Avenue Malate Manila Philippines

Tel no. (63) 5233191

Contact this candidate