Technician Software

BRIAN COMPLIMENT

**** ********** *****, #*** ***********@****.***

Raleigh, NC 27612 919-***-**** linkedin.com/in/briancompliment

SUMMARY

Healthcare support analyst for 14 years with expertise in resolving electronic insurance claims issues,

patient billing, appointment scheduling, patient portal, interface exchange, and financial reporting.

Experienced in performing backups and software installations on clients’ databases.

TECHNICAL & SPECIALIZED SKILLS

AIX, UNIX, Windows NT, CITRIX, 2000 and 2008 servers, and remote desktop connections.

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Dot matrix, laser printers, WYSE terminals and PCs using Windows XP, Professional and Win

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7.

Added users to Windows servers, troubleshot system performance, and rebuilt corrupted files.

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Resolved space issues on hard drives.

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Salesforce, ADP, Outlook, Excel, Word.

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PROFESSIONAL EXPERIENCE

ALLSCRIPTS – Raleigh, NC 1999-2013

Software Support Analyst

• Trained clients on Allscripts medical office software and provided timely responses to client

calls regarding functionality issues; resolved daily processing issues such as adding patients,

appointment scheduling, procedure entry, posting of receipts, and monthly financial balancing.

• Performed diagnostic functions on client servers and provided timely resolutions to database

issues.

• Selected to train new support staff in India on one of Allscripts software products.

• Met monthly metrics regarding client satisfaction and job performance.

IBM – Durham, NC 1998-1999

Shipping and Receiving

CITIZENS FIRST MORTGAGE -- Cary, NC 1996-1997

Loan Officer

AMERICAN MSI – Moorpark, CA 1994-1996

Final Test Technician

• Advanced to final test technician within a few months of employment; position typically takes

several years to attain.

• Successfully tested and ran diagnostics on hot runner temperature controllers.

• Tested voltages and logic cards to insure system was functioning properly; signed-off on each

unit before shipment to client.

• Received award for 2 years of perfect attendance.

EDUCATION & CERTIFICATIONS

Bachelor of Arts, Communication – North Carolina State University – Raleigh, NC

Certification, Computer Technician – ECPI Technical College – Raleigh, NC

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