Customer Service Representative

Margaret Harris

****************@*****.***

904-***-**** (mobile)

Jacksonville, Florida

What I am most passionate about is producivity. Handling customers issues on a first call resolution. Making sure that the first call leaves an lasting impression.

Customer Service Representative

Randstad- JEA

August 2013-October 2013

This position involved inbound calls from water, electric and sewer customers. Handling billing inquires from past due accounts and extending services through

payment arrangements and pay plans. Setting up new and existing services and transfers. Setting appointments for Smart Check and Energy Audits.

Customer Account Represenative

ADT Security Systems

November 2012-July 2013

This position is very detailed oriented and customer focused. Job duties included troubleshooting new and existing accounts, updating and maintaing payment information,

verifying payments, collecting account balances current and past due,handling late stage deliquent accounts, 180 days or more past due, maintaining open relationships with all departments, including sales, monitoring, technical support, and local offices.

Customer Account Executive

Comcast Cablevision

December 2009 - 10-2012 (2 years 9 months) • Jacksonville, FL

This position is very detailed oriented. Handling all billing for the phone, internet, and cable services.

Handling customers billing issues, reconciling past due accounts and balances. Scheduling appointments for service cancellations, equipment pickup and equipment pickup. Setting up new accounts and issuing credits where appropriate.Performing due diligence on fraud accounts and minor service repairs over the phone. Contacting customers about billing via phone and email.

Skills: Microsoft Excel, Spreadsheets, faxing, emails and internal billing systems

Sr Customer Service ep

Aetna Life Insurance Company Inc

December 2002 - March 2009 (6 years 3 months) • Jacksonville, FL

Customer service position billing and claims for hospitals, phycicians and other healthcare providers.

Reviewing claim submissions and billings for all of Florida providers and physicians. Reviewing claim submissions, coding and billing. Reconciling disputed claim payments and resubmissions.

Customer Service Representative

Gc Services Limited Partnership

June 2001 - November 2002 (1 years 5 months) • Jacksonville, FL

This position was in the collections department. Contacting individuals for payment arrangements or balances in full. This included correspondence via phone and mail.

Team Lead

PRC Corp

Jan 1998-April 2001

This position was managing a team of 15 individuals. This included maintaining attendance, quality, scheduling time off, monthly team meetings,

bi weekly individual meetings, maintaing and updating policy and procedures, corrective steps, weekly meetings with other floor leads to discuss

and reslove any ongoing issues. Monitoring calls for quality purposes, maintaining and updating current records.

Roanoke College

Some College Coursework Completed

Business Education

1988 - 1989

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