Network Software

Steven Joyner

Summary:

. Cisco CCNA certified, CompTIA A+ certified, Dell Certified System Expert

IT professional having Associates Degree (Information Systems, Computer

Programming) and experienced working as a Help Desk Technician with

expertise in managing all Microsoft operating systems, including Windows

2000 & 2003 server.

. Well versed with extensive knowledge of various aspects of implementing,

troubleshooting, and engineering networks, extensive knowledge and

experience in various aspects of software/hardware installation, setup,

upgrade, configuration, and maintenance.

. Strong experience in assisting end users with resolving issues connecting

to router and modem, diagnosing error messages, providing solutions to

the customer, providing support for wired and wireless network

connectivity issues.

. Good in managing RAID & SAN systems for clients, configuring servers

through UNIX console, managing Linux media server, CISCO routers,

switches and Apache web server. Experienced in configure Cisco firewalls

for securing network traffic and providing VPN access for external users.

. Repaired and upgraded server, desktop, and laptop computers managed Apple

Xserves running Mac OS X Server, managed servers running Windows

2000/2003 server, and managed client computers running Windows 2000 /XP

and Mac OS X.

. Proven ability in installing, configuring, upgrading software for clients

including application software, printer setup, and domain/ network

administration.

. Also been an administrator for servers running Mac OS X server, very

familiar with UNIX and LINUX and have provided support for MS Office,

iWork, iLife and Adobe Creative suites.

Skills: MS Windows XP, Vista, 7&8, Windows 2003 Server (Active

Directory), VMware, LAN, WAN, UNIX, Linux, RAID, Kerio mail server

(Exchange for Xserver), CISCO routers, switches, VPN, Network Printer, Mac

OS 10, and Novell, SAN systems

Education/ Certification:

. Associate in Applied Science, Information Systems, Computer Programming,

Asheville-Buncombe Technical CC - Asheville, NC 2000

. Cisco CCNA Certification 2013

. CompTIA A+ Certification 2001

. Dell Certified System Expert 2004

. IBM Desktop Certified 2004

Experience:

Randstad Technologies, Lawrenceville, GA

Jun 11 - Mar 13

Help Desk Technician

Responsibilities:

. Provided IT support for computers running MS Windows XP, Vista, 7&8.

. Accountable for providing Support for Apple computers, laptops and

peripherals.

. Responsible for providing support for installing printers and other

devices.

. Instructed customer's on using and installing any Windows or Apple

related software or hardware.

. Provided support for wired and wireless network connectivity issues.

Alpine Access, Lawrenceville, GA

Sep 10 - May 11

Network Support

Responsibilities:

. Resolved issues accessing LAN/WAN infrastructure

. Diagnosed error messages and provided solutions to the customer.

. Assisted end users with accessing various services over a network

connection.

. Assisted end users with resolving issues connecting to router and modem.

. Provided the appropriate solution for various issues the customer has

encountered.

Pomeroy IT Solutions, Alpharetta, GA

Nov 08 - Jul 09

Help Desk Analyst II

Responsibilities:

. Provided support for MS Windows XP and Microsoft Office 2007.

. Provided file, print sharing, and network support for Windows 2003 Server

(Active Directory).

. Monitored the status of network devices and servers.

. Resolved various Hardware and Software problems with desktop and laptop

computers.

. Resolved issues with end users accessing exchange server.

. Created virtual machines for Windows XP/2003 Server using VMware.

Workingbuildings, LLC, Atlanta, GA

Jun 07 - Dec 07

Network Administrator

Responsibilities:

. Held the responsibility of managing the information technology

department.

. Information technology lead in the development and administration of web

interfaces.

. Designed and managed the network infrastructure, including developing

solutions for remote users.

. Administered Apple Xserves running Mac OS X Server.

. Administered servers running Windows 2000 server.

. Supported client computers running Windows 2000/XP and Mac OS X.

. Configured servers through UNIX console

. Administered Apache web server; including install, setup, and

configuration

. Administered Kerio mail server (Exchange for Xserver)

. Implemented and managed network security

. Installed and configured Cisco firewall, implemented and supported VPN

access

. Repaired and upgraded server, desktop, and laptop computers

. Administered RAID storage and fiber optic connections to the network

. Provided help desk support for internal and external users

. Used Parallels virtual machine software to create a virtual machine for

Windows XP; I am very experienced in setting up OS in a VMWare virtual

machine

. Wrote UNIX scripts that transfer data to network storage location at

specific times and days.

PC & Mac Help Centers, Atlanta, GA

Feb 06 - Jun 07

Systems Consultant

Responsibilities:

. Responsibilities involved maintaining and supporting the information

systems of various different clients. I provided the necessary knowledge

and advice for the client to build their information system

appropriately.

. Installed and setup various different software and hardware into existing

information systems, or developed and constructed the clients system from

initial implementation.

. Was the lead, primary, and only support for all clients in the Atlanta

area. I was system admin for all clients.

. Designed and managed the network infrastructure, including developing

solutions for remote users.

. Managed Apple Xserves running Mac OS X Server.

. Managed servers running Windows 2000/2003 server.

. Managed client computers running Windows 2000/XP and Mac OS X.

. Managed Apache web server.

. Implemented and managed network security.

. Managed CISCO routers and switches.

. Installed and configured Cisco firewall, implemented and supported VPN

access

. Repaired and upgraded server, desktop, and laptop computers.

. Managed RAID & SAN systems for clients.

. Managed Fiber optic network and the necessary hardware needed to support

it.

. Configured servers through UNIX console.

. Managed Linux media server.

. Provided help desk support for internal and external users.

. Used Parallels virtual machine software to create a virtual machine for

Windows XP.

Qualxserv, Asheville, NC

Sep 04 - Oct 05

Field Service Engineer

Responsibilities:

. Dell & IBM Computer Hardware Repair & Support.

. Wired/Wireless LAN and Dial-up trouble shooting, Network Printer trouble

shooting.

. Operating System support for Windows 98, 2000, XP, Linux, Mac OS 10, and

Novell.

Contact this candidate