Technical Support Active Directory

Location:

Posted:

December 02, 2013

Adetokunbo Adesanya

*** *. ***** ****** ****** Apt.6T, South Orange, NJ 07079

Phone: 973-***-**** Email: ********@*****.***

HIGHLIGHTS & QUALIFICATIONS:

Citrix Microsoft Office

Windows Server 2008 Windows XP

Sonicwall Firewall Active Directory

VMWare Workstation Oracle Database

Norton Ghost Windows 7

PROFESSIONAL EXPERIENCE:

CMIT Solutions Inc. Union, NJ 11/2012-Present

IT Specialist

Administer Windows server 2008 and Windows 7 desktop environment

Remote end user support of windows based applications and OS via LogMeIn

Setup and trouble shoot network printers

Setup and troubleshoot Netgear switches

Responsible for cloud based data backup of all file servers utilizing Datto backup

Essex County College Newark, NJ 11/2007-05/2008

Audio/Visual Technical Support/Supervisor

Setup and utilize audio/visual equipment in college environment.

Trouble-shoot various audio/visual equipment/enhance user experience.

Assist users to perform basic functions using A/V equipment.

Commerzbank New York, NY 01/2005-02/2007

Technical Support Analyst

Responsible for data warehousing and back up of all servers

Support and install servers, windows based applications and hardware.

End user support of Windows based applications utilizing Citrix & Windows remote desktop.

Trouble-shoot all computer software and hardware complaints.

Polytran Engineering Assoc East Orange, NJ 01/2000-12/2004

Technical Support Specialist

Field incoming help requests from end users via both telephone and work orders in a courteous manner.

Documented all pertinent end user identification information.

Applied diagnostic utilities to aid in troubleshooting.

Performed hands-on fixes at the desktop level, including installing and upgrading software,

implementing file backups, and configuring systems and applications.

Built rapport and elicit problem details from help desk customers.

EDUCATION:

Rutgers University Newark, NJ

Graduated with B.A. in Information Systems, May 2000

References Furnished Upon Request