Customer Service Medical Billing
Resume:
Latoya Coyle
Raleigh, NC *7616
Phone: 919-***-****
*************@*****.***
Objective
To obtain a Customer Service or Billing & Coding position with opportunities for increasing
responsibility and career development.
Education
Medical Billing & Coding Diploma, National College 2012
Bachelor Business degree, University Of Kentucky, 2000-2004
Qualifications
A proven and committed professional with over four years’ experience; brings highly effective
leadership, administrative management and communication skills.
Strong Interpersonal Skills:
Interface directly with management, medical personnel as well as clients and customers in a fast-
paced dynamic environment. Possess effective written and verbal skills.
Computer Skills:
Windows, Microsoft Word, Power Point, Excel
Professional History
Duke PRMO OCT- Current
Durham, NC. Technical Support/ Customer Service
• Assist patients with Duke MyChart website.
• Reset password, reactivate accounts, and assist with activation codes.
• Set proxy access for parent to child account and adult to adult.
Social Scientific Systems Inc. APRIL – OCT. 2013
Durham, NC. Customer Service/ Medical Billing
• Abstracting medical billing information from billing records.
• Call Physician office for requset of billing records.
• Fax Authorization forms for release of billing records.
Xerox (Blue Cross Blue Shield) Oct. 2012 - Current
Raleigh, North Carolina- Customer Service
• Assist Medicare Customers with Medicare Advantage Plans for Annual Enrollment.
• Cover Bluerx plans
• Cover Blue Elite supplement plans
• Average inbound and outbound calls daily 80-100
Bluegrass Family Health (August 2011 through November 2011)
Lexington, Kentucky - Internship: Medical Billing and Coding.
Responsible for processing medical claims for bluegrass family health clients.
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Utilized CCS-P, CCS, CPC, and CPC-H experience while turning medical documentation
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into CPT-4 and ICD-9CM codes, and resolving coding denials through appeal processes
and/patient records coding changes.
Responsible for abstracting diagnoses and procedures from medical documentation.
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Process patient account billing and insurance company denials and resolution in a timely
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and efficient manner.
Responsible for initiating Coding Procedures and diagnosis on a daily basis.
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Schoolers Home Health Care Provider (January 2008 through July 2012)
Lexington, Kentucky – Certified Nursing Assistant
Assist patient with daily needs such as bathing, feeding and grooming.
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Coordinated and conducted a daily exercise program for patients.
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Administered medications daily as well as checking vital signs and glucose levels.
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Provided accurate documentation regarding charting intakes and outputs for doctor’s
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diagnosis.
ACS Telesales Sprint Wireless (December 2008 through May 2011)
Lexington, Kentucky - Customer Service/Administrative Assistant
Provided excellent customer service.
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Provided technical support to clients regarding wireless services.
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Scheduled appointments for technical support and purchases.
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Handled a high inbound and outbound call volume during day to day activities.
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Monthly goal 16 units or more.
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REFERENCES AVAILABLE UPON REQUEST
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