Customer Service Sales

ALEXIS JOHNSON

**** * ******* **., *********, TX 76011 (H) 314-***-**** (C) 314-***-**** ****************@*****.***

Professional Summary

A highly qualified, accomplished financial and customer service professional offering 15 plus years of

experience in the industry. Dedication to any company's founding values of honesty, integrity and

customer service. I excel at working with other departments to resolve issues and improving the

company's bottom line. Customer service professional seeking a management role. Skilled in training staff

and establishing rapport with clients. Self motivated with exceptional communication and computer

capabilities.

Skills

Quick learner Professional phone etiquette

Exceptional communication skills Excellent communication skills

Creative problem solver Articulate and well spoken

Strong client relations Customer service oriented

Training development aptitude Flexible

Credit card processing Accurate and detailed

Administrative support specialist Excellent planner and coordinator

Certified in 10 key Works well under pressure

Pleasant demeanor

Team building

Accounting familiarity

Advanced clerical knowledge

Work History

02/2012 to 07/2013

Customer Service Acct. Rep

Rock Tenn Recycling Inc – Creve Coeur, M O

Request release numbers, freight rates, delivery appointments, gate passes and the carrier's

availability to haul loads in a timely manner as needed.

Advised back office/accounting of discrepancies in weights, grade or pricing loads that have been

completed and invoiced; made changes or submitted adjusted documents as required.

Work with brokers to develop weekly or monthly load plans to fill their customers' orders and meet

their needs of their suppliers.

Also advised of any new developments regarding customers or suppliers, including problems or issues

such as downgrades, rejected loads, pricing issues, etc.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Recommended, selected and helped locate and obtain out of stock product based on customer

requests.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on

invoicing and shipping problems.

Developed reputation as an efficient service provider with high levels of accuracy.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues

quickly and efficiently.

01/2006 to 07/2011

Inside Sales Acct Rep/Customer Service Rep

Republic Waste Services Inc – Bridgeton, M O

Provided sales support for 8 outside reps with day to day operations of the business.

Managed over 3500 commercial customer accounts with products of service offered.

Assisted operations departments, customer service departments with day to day events of the

business.

Upsold on different levels of trash and recycling service.

Consulted with clients after sales and contract signings to resolve problems and provide ongoing

support.

Created proposals for new and repeat customer business transactions.

Built client relationships by acting as the liaison between the customer service and sales teams.

Trained peers and management team on internal system supports and implementation plans.

Negotiated prices, terms of sale and service agreements.

Managed office supplies, vendors, organization and upkeep.

Opened and properly distributed incoming mail.

Helped distribute employee notices and mail around the office.

Coordinated board and committee meetings, including schedules and information preparation and

distribution.

10/1998 to 10/2005

Customer Service Technical Rep

Western Union Financial Services – Bridgeton, M O

Assisted store agents with processing wire transfers and cashing checks for customers.

Technical support for agents at stores when their computers malfunctioned.

Ordered supplies for store agents, sent wire transfers for customers calling in.

Effectively managed a high volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Defused volatile customer situations calmly and courteously.

Managed customer calls effectively and efficiently in a complex, fast paced and challenging call

center environment.

Met or exceeded service and quality standards every review period.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Education

Hickey Business School Clayton, MO Certificate in Account Program: Business Administration/Accounting

University of Missouri St. Louis No degree St. Louis, M O

Coursework in Accounting, Finance and Statistics

Completed Advanced Customer Service training

High School Diploma: General Studies 1984

Sumner High School St. Louis, M O

Associate of Arts: Accounting Program 1987

Hickey Business School Clayton, M O

Contact this candidate