Customer Service Representative
Resume:
LaTosha Johnson
Detroit, MI 48223
Phone: 313-***-****
Email: **********@*****.***
OBJECTIVE:
I am seeking a full time position within your facility. Focused on the
opportunity to excel internally with your association, I work well under
pressure and I strive to provide the community with a quality service
within the restraints of the job description.
EDUCATION:
University of Phoenix Southfield, MI Expected Graduation: May 15, 2014
Pursuing BA of Psychology
GPA: 3.11 overall
WORK EXPERIENCE:
Customer Service Representative
Minacs/Western Union, Farmington Hills, MI
January 2013 - March 2013
. Data Entry
. Managed and collect personal information in a timely manner
. Follow and memorize script
. Managing more than one open window at a time
Caregiver
Synergy Home HealthCare, St Claire Shores, MI
July 2012 - December 2012
. Prepare mental, physical emotional health assessments daily
. Manage proper hygiene care for Alzheimer's patient
. Provide client with clean home and organized personal healthcare
records
. Encourage and/or redirect negative and/or positive behavior
Special Education Trainable Aide
Detroit Public Schools, Detroit, MI
August 1999 - May 2006
. Assisted teacher with educational duties by preparing lesson plans and
engaging students with educational subject matters
. Perform clerical duties; faxes, emails, phone calls, message keeping,
preparing, noting and attending conference meetings.
. Manage files and personal school records
. Redirect behaviors of students listed under the umbrella of
impairments
. Reduce cognitive ambiguity
Crew Member
Burlington Coat Factory, Southfield, MI
November 1997 - February 1999
. Assist a diverse group of people with anything applying to the retail
aspect of the store.
. Perform lost prevention (i.e observation and report)
. Perform duties within required time margins on the daily basis
CERTIFICATIONS:
. Certified Nursing Assistant HealthCare and Career Solutions
June 30, 2011
Contact this candidate