Project Manager Customer Service

DONALD E. WILLIS

**** ****** ***** ( San Antonio, TX 78259

210-***-**** ( ***********@*****.***

Multifaceted and highly dependable Computer Program Analyst professional

with extensive technical knowledge, seeking to utilize valuable skill sets

in various roles providing computer operations and support. Demonstrated

history of providing leadership and cross-functional support regarding

software development and software troubleshooting. Proficient in computer

hardware, software and other peripherals with updated knowledge in current

technologies in networks equipment, and other cutting-edge applications.

Highly motivated and demonstrates professionalism in managing and executing

a diverse portfolio of projects from design through implementation. Highly

dependable in delivering effective issue resolution utilizing various

system, with strong ability to assimilate job requirements, and

successfully implement and complete projects. Enthusiastic individual and

an excellent communicator recognized ability to establish and maintain

effective working relationships across cross-functional teams and diverse

individuals at any levels.

Core Competencies

Organizational Leadership ( Process Improvement ( Strategic Planning &

Implementation ( Performance Improvements Client Relations Management (

Customer Service ( Project Management ( Hardware & Software ( Technical

Support Staff Training & Development ( Problem Resolution ( Coding &

Testing ( Team Management

CAREER SKILLS AND HIGHLIGHTS

. Results-oriented, able to balance multiple responsibilities, consistently

delivering results on time.

. Adept at leading by example, marshaling resources and creating

professional atmosphere to accomplish objectives.

. Natural communicator with strong motivational skills and the ability to

support operational goals and meet objectives.

. Able to work collaboratively with others, gather information, solicit

feedback, and implement appropriate course of action to ensure best

outcomes.

. Approached tasks with confidence and clarity and able to work using own

initiative.

. Managed daily computer operations and programs including payroll,

financials, general ledger, and inventory.

. Ensured weekly and monthly deadlines are met including payrolls and

financials for various companies as well as various sales and inventory

reports.

. Proven ability to analyze projects, establish scope, requirements, and

design and implement innovative software programs for individual clients.

. Evaluated all options and selected proper diagnostic capabilities.

. Created and maintained RPGLE and COBOL software for IBM Systems.

. Created and maintained C+ and Python software for Unix Systems.

. Reported status and project issues to Executives and the Board of

Directors.

. Performed coding, testing, and developed procedures for implementation.

. Performed Telecommunications Billing, Rating, Usage, Tax(Vertax) and

Testing processes.

PROFESSIONAL EXPERIENCE

CSG Intl., San Antonio ( TX

1998 - 12/2012

Technical Manager/Development Consultant Sr.

Computer Task Group, Lone Star ( TX

1996 - 1998

Project Manager/Analyst/Programmer

Computer Resources Management, Inc., San Antonio ( TX

1994 - 1996

Programmer/Analyst

Leonard May - Wholesaler's Inc., Corpus Christi ( TX

1982 - 1994

IT Manager

EDUCATION AND CREDENTIALS

IBM School, 1981-1982: RPG 111, Houston, TX

CL Programming: Kansas City, MO

System 38 Operations: Dallas, TX

System 38 Applications: Houston, TX

Computer Operations and Programming, 1979: Computer and Business Management

Center, San Antonio, TX

TECHNICAL SKILLS

RPGLE, C+, COBOL, Python, CLP, JCL, SQL, DB2, IBM iSeries, Unix, Linux,

VMware, SAP, SDLC, Hawkeye, Code 400, MS Projects, MS Office, Turnover,

Microfocus COBOL

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