High School Quality
Resume:
Jon Simpson
Middletown, Ohio 45042
Phone 513-***-****
E-mail ************@*****.***
Education:
**** – 2002
ITT Technical Institute – Norwood, OH
Associates Degree in Computer and Electronics Engineering
1996 – 2000
Winton Woods High School Cincinnati, Ohio
High School Diploma
• Concert Band 1year, Symphonic Band 3 years, Jazz Band 2 years, Marching Band 4 years, Concert Choir for 4 years, 2 years reserve soccer, 2 years varsity soccer
Experience:
2013– Current
Contingent Network Services
Certified Partner Development Analyst
• Scheduling and tracking technicians to perform installs and dispatches for Contingent clients who range from Fortune 500 companies with multiple locations, national and international to local small business owners.
o Promoted June 2013 to CPD Analyst
o Quality and informative follow-up to internal and external email.
o Problem solving using troubleshooting techniques and quick thinking during dispatches and installs.
o Prioritizing emails and dispatches by looking at the specific job type and time frame.
o Working with our Certified Partners through verbal, email and text communications to make sure they understand what Contingent expects from them as well as what they can expect from Contingent.
o Maintained 100% Minuteman/Speedpay usage from November 2012 to March 2013 by diligently contacting our Minuteman/Speedpay partners even if it was in a harder to schedule area.
o Recruited and contacted first time Minuteman by calling technical schools, Google searching, and reaching out to technicians in Contingents database. This is done on a day to day basis when the job or location requires.
o Graduated from Contingent University’s Project Coordinator Certification Course in January 2013.
2012– 2013
Contingent Network Services
Project Coordinator
• Scheduling and tracking technicians to perform installs and dispatches for Contingent clients who range from Fortune 500 companies with multiple locations, national and international to local small business owners.
o Quality and informative follow-up to internal and external email.
o Problem solving using troubleshooting techniques and quick thinking during dispatches and installs.
o Prioritizing emails and dispatches by looking at the specific job type and time frame.
o Working with our Certified Partners through verbal, email and text communications to make sure they understand what Contingent expects from them as well as what they can expect from Contingent.
o Maintained 100% Minuteman/Speedpay usage from November 2012 to March 2013 by diligently contacting our Minuteman/Speedpay partners even if it was in a harder to schedule area.
o Recruited and contacted first time Minuteman by calling technical schools, Google searching, and reaching out to technicians in Contingents database. This is done on a day to day basis when the job or location requires.
o Graduated from Contingent University’s Project Coordinator Certification Course in January 2013.
2011– 2012
Oerlikon Balzers – Richmond, IN
Coating Technician
• Coat tools for different customers using proprietary methods and equipment.
• Handled incoming deliveries and checked in materials and equipment.
• Shipped materials and equipment using FedEx and UPS after applying the needed quality processes.
2007 – 2011
Xetron (Northrop Grumman) - Cincinnati, OH
Quality Inspector
• Inspect product to IPC-A-610 Class 3 standards which is an industry standard for the assembly and production of electronic equipment and assemblies.
• Internal Auditor of IPC-A-610 standards completed on a monthly, weekly, and daily basis.
• ESD(Electro Static Discharge) and FOD(Foreign Object Debris) control by auditing technicians daily and thoroughly inspecting each electronic assembly.
• Completed a First Article Inspection at the start of every new assembly by capturing every dimension and detail on paper.
• Used SAP (company specific software) for every task completed on a daily basis.
2007 – 2007
Xetron (Northrop Grumman) - Cincinnati, OH
Assembly Technician
• Assembled military communications equipment by following schematics and drawings per IPC-A-610 standards and IPC/EIA J-STD-001 class 3 soldering standards.
• Was promoted to Quality Inspector after a 6 month contract was completed.
2003 – 2006
Nielsen Media Research - Cincinnati, OH
Field Representative
• Completed a 9-week Nielsen school with a strict pass/fail curriculum. The training covered every piece of their proprietary equipment, and involved taking timed written
• Install and maintain monitoring equipment in household samples within Dayton and Cincinnati.
• Used cabling tools and testers to run cabling and install LAN’s for monitoring television viewing habits.
• Completed full home installations by performing site surveys, wiring, and equipment installations. On larger jobs, I would lead a team that would work alongside me to complete the install. As well as full installs, I would monitor my area for site failures and scheduled myself for dispatches to repair or maintain equipment.
• Performed quality calls and follow ups to customer issues, by communicating and building working relationships.
2002 – 2003
Solectron Global Services - Cincinnati, OH
Service Technician
• Completed a 2-week training school in Columbus, Ohio specifically for the duties I was to perform at Solectron which consisted of working with Verizon and its customers to resolve cell phone issues and repairs.
• Worked at Verizon Wireless locations to maintain and repair/replace customer equipment.
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