Customer Service Sales

Location:

Posted:

December 02, 2013

MICHELLE HEILWECK

**** ******* ***** • Ballwin, MO 63021 • ******************@*****.*** • 314-***-****

PROFILE

High performing teacher with hands on experience in implementing early age curriculum in

accordance with school directives and guidelines

SKILLS

Lesson Planning Organizational Skills Medication Administration

Activity Assisting Time Management Housekeeping

Home Healthcare Communication Skills Customer Service

WORK HISTORY

Sales Associate – Macy’s, St. Louis, MO 09/2006-12/2006

• Assisted customers with purchases, exchanges, and item holding

• Answered customer questions regarding store merchandise and provided information on

policy and procedures

• Maintained sales floor presentation and replenished store stock as needed

Preschool Teacher – Twin Oaks Christian School, Ballwin, MO 04/2006 – 06/2006

• Planned and implemented programs that met the physical, emotional, educational, and

social needs of students

• Ensured classroom management at all times

• Communicated with parents to provide feedback and discuss concerns

Teaching Assistant – Special School District, St. Louis, MO 08/2000 – 05/2006

• Developed lesson plans, support materials, activities, and layout of daily schedules based

on the monthly curriculum

• Assisted in observing and assessing students’ progress and behavior

• Supported class instruction as per teacher requirements

• Maintained healthy relationships with pupils and parents through effective

comprehensive communication

Home Care Aide – Private In-Home Healthcare, St. Louis, MO 08/2001 – 05/2006

• Assisted with activities of daily living including bathing, feeding, and grooming

• Performed housekeeping tasks and provided support to patient with laundry and linen

changes

• Provided patient transportation to doctor’s appointments, outside activities, and shopping

• Administered medication as needed

EDUCATION

University of Missouri, Columbia, MO B.S. in Physical Education

Sanford Brown College, Saint Louis, MO A.S. in Occupational Therapy Assisting