Lesley Bush
New York, New York 10454
Ph: 917-***-****
E-Mail: *********@*****.***
Currently Working At: Barclays Capital, 745 7th Avenue, NY, New York
Global Command Center - Console Operator (2yrs)
Maintain all equipment & applications utilized by the Security Control Room
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Monitor all security/property alarms for America’s branches, utilizing Schlage SMS System and
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various support applications; investigate and provide reports
Monitor world news to obtain information which may impact company business
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Utilize Anvil Group tracking system to obtain critical information regarding the location of
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Barclays’ travelers
Manage access control for all branches in the Americas region
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Process employees leaving the company (GSP Leavers) to ensure they are properly removed
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from all security and guest registration systems in accordance with GCS policy
Assist with Data Center and IBD Access; issue temporary badges when required
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Document all major alarms and incidents, utilizing the SID or BSmart reporting system; updating
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to completion.
Provide weekly & monthly reports on alarms for all sites
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Process inbound calls and requests for assistance in a manner that provides courteous and
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professional service; transfer calls overseas
Process equipment removal requests
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Manage lost and found property
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Co-ordinate Police, Fire, Ambulance and other emergency requests
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Check Outlook e-mails continuously for assigned tasks
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Camera checks and monitoring on Integral, Net Guard and Schlage systems
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Run reports for open service requests and wireless scanners
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Relevant Applications:
Microsoft Outlook / Explorer / Excel
Schlage SMS Access System
Eye on Entry
Anvil & Anvil Tris
NC4
SID / BSnart
CCTV Systems (Schlage/NetGuard/Integral)
Pertinent Data:
- 8hr & 16hr Security Guard Training Certificates
- NYS Security Guard License (exp 4/17/14)
- Fire Guard Pre-Test training Certificate [F-01]
- Fire Guard License [F01]
- Metal Detection Training Certificate
- CPR Certificate
- NYC DOH Health Certificate
Hospitality Experience:
Owner/Manager: XR Bar, 128 W Houston St, New York 21 yrs
Proven staff management and scheduling skills
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Created and implemented monthly employee rewards program, based on net profits
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Developed and maintained excellent customer relations
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Booking events and bands
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Familiar with promotional and increased sales techniques
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Competence with POS and computer requirements
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Proficient with all aspects of daily and monthly book keeping
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Ordering stock and inventory
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Familiarity with NYS licensing and regulations
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Monthly P&L statements
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Weekly forecasting
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Able to perform front and back of house duties
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Other Work Experience:
- Court Stenographer, Gore Magistrates Court
- Loans Department, BP International, London
- Cashier, Hard Rock Café, London
- Record Store Manager, Trans World Records
- Croupier, Carnival Cruise Lines
Career Summary:
After traveling extensively, and working in the hospitality industry for over 25 years, I chose to work in
the security industry. I am open to go in any direction where I can work in customer relations, and
would like to find a job that is challenging, with room for advancement.