Customer Service Manager
Resume:
Monae D Lowe
Astoria Ny **106
Home: 718-***-**** Cell: 347-***-****
*********@*****.***
CUSTOMER SERVICE MANAGEMENT
Dedicated customer service manager with 7 + years of experience in "big box" retail and
Profile Customer service settings. Consistently achieve record-high customer satisfaction rankings,
improvements to the bottom line and turnaround of underperforming operations.
Respected builder and leader of customer-focused teams; instill a shared, enthusiastic
commitment to customer service as a key driver of company goal attainment. Lead by example
and ensure the execution of all safety, security, quality and store operations policies
Increased customer retention by 19%, from 72% to 91%.
Synopsis of Achievements
Created customer satisfaction survey, drastically reducing potential problems.
Teambuilding & Training
CPR Certified
Skills & Certifications OSHA Certified
ICD-9 Billing and Coding
South shore Hyundai 2012- Present
Employment
Business Development Coordinator
Coordinated appointment arrangements, maintained database and ensured quality and
customer service to customers. Quickly became a trusted assistant known for “can-do”
attitude, flexibility and high-quality work.
Communicated effectively with Sales department to arrange appointments and handle
quotes. Established strong relationships to gain support and effectively achieve results.
Helped coordinate dozens of advertising events that contributed to consistently high
enrollment levels.
Entrusted to manage office in the supervisor’s absence. Provided timely, courteous
and knowledgeable response to information requests; screened and transferred calls;
and prepared Car quotes.
Earned excellent marks on performance reviews, with citations for excellence in areas
including work volume, accuracy and quality; ability to learn and master new
concepts; positive work ethic; and commitment to providing unsurpassed service.
Star Toyota of Bayside 2007- 2012
Business Development Manager
Communicated effectively with Sales department to arrange appointments and handle
quotes. Established strong relationships to gain support and effectively achieve results.
Helped coordinate dozens of advertising events that contributed to consistently high
enrollment levels.
Entrusted to manage office in the supervisor’s absence. Provided timely, courteous
and knowledgeable response to information requests; screened and transferred calls;
and prepared Car quotes.
Earned excellent marks on performance reviews, with citations for excellence in areas
including work volume, accuracy and quality; ability to learn and master new
concepts
Anthem Institute 2011
Education
Certified Medical Assistant
References Available Upon Request
Monae D Lowe
1235 35 th Ave Apt 5B
Astoria Ny 11106
Home: 718-***-**** Cell: 347-***-****
*********@*****.***
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