Help desk/team leader

Xavier R. Mask

***** ******** ****** **. ******* Tx, 77047 619-***-**** ************@*****.***

Objective

To obtain a entry position in the field of Technology as a Help Desk analyst, any analyst job or IT Support, Also to learn to

required training and acquire the skills as a IT Professional. Later learn the required training and gain the experience in the field

of Cyber Security as entry Security Specialist before becoming a Security Analyst

Skills Profile

- Project Management

- Excellent Verbal, written, management and Communication skills

- Analyzing and problem solving, thinking outside the box

- Teamwork, TechSavvy, Leadership and Multitasking, creating and developing new structure plans to better meet

business needs.

- Computer Knowledge OUTLOOK, WORD,ACCESS, EXCEL,POWERPOINT,VISIO, SQL SERVER,WORD

PUBLISHER,ADOBE ACROBAT DISTILLER X, LIVE-CYCLE DESIGNER, PHOTOSHOP 6 A+, also training

in security+,network + Certifications,Training on security systmes DX800 Lenel Systems, CCTV.Windows

XP/7,CCTV Installs/Deployments.

Employment History 08/17/2013-pRES

Lead Center Consultant/IT ASSISTANT

Fedex Office

Facilitate software and hardware replacements and upgrades, ensure all computer hardware is licensed, updated and properly

maintained, coordinate and implement in-center technology programs,coodinate with field ops and vendors to

ensurecompliance with corprate standards, Maintain in-center local area networks,troubleshoot equipment problems using

procedures guide and tech support solutions,escalate techical issues to the appropriate workgroup for resolution,take

preemptive action to prevent techical errors

troubleshoot customer problems using extensive knowledge of solutions and resources, support testing and deployment of

techonolgy systems, observe workflow in the centers and coachs to improve efficiency,present technology topics at center and

district meetings,provide customet service, anticipate customer needs.train team members on technology systems and tools

during in center visits.General networking and telephony knowledge.

TEAM LEADER/HEAD PHOTO SPECIALIST 3/1/2012 5/31/2013

WAL GREENS

San Diego,ca

- Provide computer/systems support via telephone communications with end-users, Performed

diagnostics/Troubleshooting of system issues of Photo Print issues, Documented Ticket/Resolutions and maintained

equipment inventory list. Also identify and resolve technical/communication error’s with customer’s and team

needs. Also monitor all orders and develop leadership/Training Selling abilities to team. Warehouse inventory, and

vendor orders. Enhance photo and Photoshop.

Logistics Associate 9/1/2008 12/1/2010

WAL MART

San Diego, Ca

- Oversaw the execution and quality of the physical inventory process for the company, including responsibility for

ensuring proper cutoffs and quality of inventory counts to obtain an accurate inventory, inventory prep and count

procedures. Proficiency with Microsoft Office programs, Receiving and Replenishment. store audits and

compliance reviews as needed or requested. Data Entry, Inventory control, Excel,

TEAM LEADER/Lead Wireless Specialist, Electronics 01/201*-**-****

MCX

San Diego, Ca

- Meet or exceed established sales goals

- Build a book of business through in-store customer engagement, referrals and outbound calls

- Determine and demonstrate understanding of customer’s needs

- Partner with Tech associates to promote the wireless program and sell mobile broadband devices

- Build expertise on products and services by completing training modules

- Provide an inviting environment for the customers by maintaining a neat and clean area

- Organize and maintain accurate records or customer contracts

School: PENN FOSTER COLLEGE

A.A. Information Systems

A+ Cert, Quickcert traning N+ S+

ITIL OSA: Service Desk Course

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