Sales Project Manager
Resume:
Kenneth W. Tanks, Jr.
San Antonio, TX 78260
Phone: 210-***-****
Email: ***********@*****.***
Experienced Management Professional
. Sales Operations
Professional Profile: Results driven professional with progressive
responsibility in Business Management. Demonstrated ability in strategy
creation and execution. Skilled at planning and directing activities that
make a substantial contribution to the bottom line.
Demonstrated Effectiveness In:
.Operational Decision Making .Aligning Performance for
Success
.Project Management .Training & Development
.Sales & Operational Planning .Building Relationships
.Customer Service .Safety & Compliance
Career Progression:
CarMax March 2003 -
Present
San Antonio, TX
Sales Manager
Responsible for hiring, training, and managing a team of commissioned Sales
Consultants. Approximately 95% of each day is spent on the sales floor
coaching, developing and mentoring Sales Consultants to achieve maximum
sales and excellent customer service. Other responsibilities include
managing budgets, setting sales goals, and conducting team meetings.
1. Manage daily sales operations of a multi-million dollar used
automobile dealership
2. Hire, train & develop new sales associates in the process of selling
vehicles and maintaining a superior level of customer satisfaction
3. Administer weekly training sessions and write performance reviews
based on sales goals and analysis.
4. Performance manages sales associates, technicians, business office and
operations team members, which translate into outstanding sales
performance.
5. Execute outstanding customer service by providing financing options
for customers
6. Maintain superior relationships with lenders and support loan
requirements by providing documents required for loan origination
7. Focus sales leads and analyze trends and fluctuations in current
market conditions
8. Develop comprehensive electronic commerce department, utilizing
phones, email and internet access to capture sales leads and manage
performance of internet sales department
United States Air Force
Superintendent, Information Management
2000-2004
Performs, supervises, or manages a variety of communications and
information management (IM) tasks and activities including staff support,
publishing, records, administrative communications, and workgroup
management (information systems and technology support).
9. Systems Administrator for 100+ automated computer-processing systems
thru installation of hardware, software and performance of upgrade
maintenance to repair and troubleshoot system problems.
10. Determine customer needs for effective operating environment and
install appropriate software and equipment for optimal performance
enhancement. Project manager responsible for $7M in computer equipment
and associated devices. Result: Saved $12M in systems upgrades
11. Maintain IT audit records and track effectiveness of various programs.
Analyze program effectiveness and recommend best practice purchases
and hiring on tasks. Lead technician on network systems installing
Windows 2000, NT. Result: Decreased process time 15% annually
12. Upgrade, train and monitor department personnel for use on computer
systems. Supervise Information management technicians through on the
job training and task certification.
13. Maintain and support functional information processes through
electronic files, records and equipment. Manage human resource
positions and advise director of changes required in position
descriptions through internal audits and job task matrix development.
14. Create, write, edit and update position duty titles and create
performance matrix in information technology job performance and audit
personnel job functions for future projects. Maintain over 1000 pieces
of automated data processing equipment. Maintain specific non-
automated equipment in accordance with established maintenance
procedures and technical orders.
15. Suspense and track over 1000 reports, programs and data and train
assigned computer workgroup managers. Result: 0% work loss and 80%
improvement in work flow process.
Account Executive
1993-2000
Directs, promotes and coordinates local advertising for USAF. Determines
advertising requirements and budgetary limitations, utilizing knowledge of
media capabilities, and target audience characteristics. Confers with
various forums to select appropriate media to support advertising
campaigns.
16. Manage performance of an advertising placement operation representing
four Air Force recruiting groups and 28 squadrons.
17. Project manager for distribution of $3M local advertising budget
through local media outlets, to include radio, television and print
advertising
18. Train field personnel on assessing advertising effectiveness and
implement strategy to maximize sales performance.
-
Safety Specialist
1991-1993
Plans, organizes, and directs safety activities. Developed policies and
procedures for implementing and evaluating safety programs. Coordinates
with staff activities and operational sections to ensure safety
requirements are integrated into the organization program. Maintains close
liaison with federal, state, municipal, and private agencies sharing common
safety concerns. Establishes work priorities and maintains systems to
effect accomplishment of program processes. Arranges for group meetings or
individual instruction through coordination with commanders and
supervisors.
19. Performs inspections, surveys, and program evaluations of areas and
operations to identify mishap potentials and assess integration of
risk management approach, safety equipment, and procedures.
20. Performs and assists in mishap investigations, prepares reports, and
maintains records. Gathers factual mishap data, identifies causes, and
recommends corrective actions to prevent recurrence of a similar
mishap. Maintains a follow-up system.
21. Analyzes mishap data. Performs trend analysis and recommends measures
to correct unfavorable conditions or procedures.
22. Conducts safety education. Performs or assists in planning and
scheduling safety education programs. Prepares or assists in preparing
and distributing safety promotional and informative materials.
Education:
WAYLAND BAPTIST UNIVERSITY
Masters of Business Administration, MBA 2003-
2005
Bachelors of Science, Occupational Education 2001-
2004
COMMUNITY COLLEGE OF THE AIR FORCE
Associate of Applied Science, Information Systems Management
1999-2002
Training:
23. US Air Force Work Station Course
24. Workgroup Manager Course
25. Network User Admin
26. SCI Administration Course
27. Information Security Orientation Course
28. Intro to HTML
29. A+ Core Hardware
30. A+ Operating Systems
31. Windows 2000 Front Page
**References provided upon request**
Contact this candidate