Customer Service Assistant

ROSE LAU

rd

*** **** ** ******, ***. *C, New York, New York 10022

Cell: 646-***-**** Home: 212-***-****

*********@*****.***

OBJECTIVE:

Dedicated and skilled individual with experience in various business backgrounds seeking a position in customer service

or administrative support; where I can utilize my technical skills, experience, and education to grow with a company or

organization.

WORK EXPERIENCE:

METROPOLITAN MUSEUM OF ART- New York, NY November 1997-December 2008

Senior Security Guard

• Customer service tourists, visitors and students to various galleries of the museum. Informed directions, events and

information on special exhibitions throughout the museum.

• Assisted students where specific artworks are located in the museum.

• Ensured the safety of the collections of the museum by protecting the artwork from being damaged by the public.

• Guided visitors and students in the Luce Center on the computer database.

LABOR RESEARCH ASSOCIATION- New York, NY December 1999-January 2000

Graphic Designer (Contract)

• Designed a brochure, newsletter, and invitation cards for one of their accounts: 1199 RN Division, written specifically

for all level of nurses in a hospital.

• Edited English/Spanish text from omni-page into quarkxpress format.

• Organized their old archives of political articles into the computer’s folders.

• Assisted the staff graphic designer on miscellaneous projects.

TIME INC., New York, NY September 1997

Marketing Assistant

• Worked under four desk publishers supervision in the consumer marketing department.

• Inputted dics, paste-up artwork, organized finished files for revision, flight-check final projects, proof-read marked

errors and returned the corrections to Creative Director.

HOME SAVINGS OF AMERICA, New York, NY August 1994-November 1995

Loan Processing Assistant

• Assisted in processing loan files in the mortgage loan department by acting as liaison between the senior processors

and mortgage brokers.

• Monitored the status of the loan files through closing and informed Loan Consultant of loan status and problems.

• Following up with Loan Processors on the LCD requirements and missing documents. Informed Loan Processors of

any changes to the loan file or closing dates.

CHELSEA PHOTO GRAPHICS INC., New York, NY June 1989 to January 1990

Layout Artist

• Assisted the layout for a major U.S. department catalogue Bradless.

• Made stats from artboards and chromes, printed films with enlarger and prepared mechanical and paste-up artboards.

Maintained inventories of company’s clients. Collaborated with creative and account staff to service clients.

EDUCATION:

SCHOOL OF VISUAL ARTS- New York, NY May 1997

Bachelor of Arts degree in Graphic Design

NEW SCHOOL Continuing Education Spring 1999: HTML on Macintosh and Excel 97

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