Customer Service Manager

Tony Wheeler

Bridgeport, CT

**************@*****.*** - 203-***-****

WORK EXPERIENCE

Direct Support Professional

KenCrest - Bridgeport, CT - July 2013 to Present

Bridgeport, CT July 2013- Present

• Prepare and maintain records of client progress and services performed, reporting changes in client condition

to manager or supervisor.

• Provides opportunity for each individual to develop and grow toward greater independence.

• Assisting individuals with activities of daily living.

Security Officer

ABM Industries Inc - Norwalk, CT - June 2010 to September 2011

Monitored and authorized entrance and departure of employees, visitors to maintain security

• Accurately maintained and monitored surveillance cameras, alarms

• Wrote brief reports of daily activities and answered telephone calls to provided information during non

business hours

Security Officer

Security Services of Connecticut - Shelton, CT - April 2008 to May 2010

Served as the primary security personnel for the Mayor's Office reception desk, verified identification of visitors,

monitored daily schedule and interacted with city officials

• Provided customer service with various departments and building guest in the Stamford, CT Government

Center

• Accurately maintained and monitored surveillance cameras and log books

Records Analyst

Southern Air Inc - Norwalk, CT - April 2006 to July 2007

Maintained accurate posting, tracking, and filing of all records pertaining to aircrafts

• Improved work relations between upper management and staff with operations department

• Completed heavy data entry for aircraft maintenance records

• Participated in data base scanning of new aircraft records

Aircraft Armament Systems Specialist

United States Air Force - April 2003 to January 2005

Accomplishments

Honorable Discharge

Culinary Specialist

United States Navy - July 1998 to November 2002

Accomplishments

Honorable Discharge

EDUCATION

Bachelor of Science in Criminal Justice

Sacred Heart University - Fairfield, CT

2013

Associate of Science in Criminal Justice

Housatonic Community College - Bridgeport, CT

May 2011

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