Customer Service Sales

Meinrad Rickenbacher, **** Village Road, Niskayuna NY 12309

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Tel. 518-***-**** e-mail:

*************@*****.**.***

EXPORT MANAGER

Selected accomplishments:

. procurement of fabric/components from Asia and arrange import

procedures

. develop new customers all over the world and increased overall sales

by 200%.

. Collected $ 1,010,000.00 in receivables from foreign customers.

. Solved logistic issues - reduced freight costs.

. Developed Hong Kong market, increased sales by 500%.

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Education: BA, Zurich/Switzerland - Executive MBA,

Zurich/Switzerland

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Experience:

2005- Comfortex / Div. of Hunter Douglas, Maplewood NY, Export Sales

Manager

Present Leading Window Coverings manufacturer, 800 employees

Manage worldwide sales. Travel overseas to develop new

customers/markets and increase business with existing customers.

Appoint distributors in Brazil, India,

Mexico and Turkey. Implement world wide pricing. Oversee

international order entry and A/R collections. Streamline export

documents and ensure export compliance.

Reduce freight costs of import and export shipments. Source fabrics

for export.

1990-'05 Ursula of Switzerland Inc., Waterford NY, Director of Sales &

Marketing,

Leading Mother-of-the-Bride fashion manuf., national & international

sales.

Manage 13 road sales men (independent contractors) and collaborate

with distributors in Canada, Mexico and Great Britain. Assess new

markets. Travel overseas. Manage customer service department. Travel

to domestic shows and work with sales reps. in the field. Visit key

customers. Maintain relationships with department stores.

Oversee logistics - domestic and international. In charge of risk

management.

1988-90 Ursula of Switzerland Inc., Waterford NY, Customer Service Manager

Supervise & provide training for customer service reps. and order

entry.

Implement new sales techniques to increase sales volume. Apply new

computer technology for more efficient processing. Implement new

methods of payment. Manage advertising in trade magazines.

1978-88 Danzas Ltd, Zurich-Airport, Switzerland, Sales Manager Far East.

Largest European Freight Forwarder, 10,000 employees, worldwide

offices.

Consult Swiss & foreign export/import companies. Travel to Hong

Kong,

Singapore, South Korea and Taiwan. Develop Hong Kong market while in

residence.

Skills Multilingual, strong written and verbal communication skills.

Highly personable and

capable of working with CEOs and other executives, family controlled

business

and blue chip company. Proficient in solving problems and

implementing

solutions under tight deadlines. Hands-on executive. Value driven

leader.

Contact this candidate