Customer Service High School
Resume:
Allison Dotson
Houston, TX 77035
*********@*******.***
Objective
Seeking a career with an organization where I can utilize my skills, knowledge and experience in
clerical/administrative while engaging in a challenging role that allows for professional growth.
Personal
A highly self-motivated, team oriented individual with more than 8 years of experience in
customer service. A dependable and innovative quick learner able to identify problems and
successfully implement solutions in a culturally diverse population.
Education
2009-2011 Kaplan University Business Management
2005-2008 Texas Southern University Studied Education
2000-2004 Mirabeau B. Lamar High School High School Diplomas
Skills/Certifications
Microsoft Office/Word/Excel/Access/ All scripts
50 Wpm
CPR/First Aid Certified
Experience
2013-Present The Joint
Receptionist
Answer multi-line phones, fax and copy
Maintain Files
Take Daily deposits to bank
Create Daily/Nightly Report
Provide patients with account information
Check patients in/out
Data Entry
2009-2012 Metro Lift
Administrative Assistant
Coordinate daily operations
Create internal documents/forms
Reserve shows
Answer multi-line phones, fax, and copy
Maintain files
Inventory
2008-2009 Memorial Clinical Associates
Patient Accounts Representative
Provide patients with account information and update diagnostics.
Collect co-pays/deductibles according to patient’s insurance benefits
Verify insurance benefits as needed while processing claims
Check patients in/out
Post charges appropriately utilizing all scripts
Ensuring proper ICD 9 and CPT coding was used when submitting claims
Scheduling appointments and transferring calls appropriately
Post payments, adjust, refund, and write-off patient accounts
Collect 30, 60, 90 and 120 day accounts
2006-2008 Capital Management Services
Receptionist
Data Entry
Input Employee Relations Information into system using Access Database
Answer multi-line phones and transfer calls to appropriate recipients
Prepare shipping materials and ship packages
Receive and Distribute correspondence on a daily basis
Create internal documents and forms for employee relations
Copy, fax, scan, and email documents
Receive applications and distribute to appropriate departments
Supervise signing in/out of employee relations documents and walk-in applicants
Provide customer service
HR Generalists
Distribute Payroll appropriately and make corrections with payroll if necessary
Schedule appointments between employee and HR Director
Prepare and distribute HR documents on floor
Stamp and file employee relations documents in appropriate binders
Complete employee verifications via fax and telephone
Assign, input, and handle any corrections with security badges/access gate cards
Create new hire packets
Assistant Recruiter
Review submitted applications/resumes based on requirements
Schedule interviews using Access database
File applications appropriately
Perform request and results on all employee background checks
Supervise completion of new hire packets, agreement letters
2004-2006 King Row Apartments
Leasing Agent
Scheduling prospect clients to tour apartment
Lease property under acceptable and pre-determined conditions
Explain to the client all leasing polices
Kept track of all the leasing paperwork including applications, employment and credit
checks and lease move-in packets
Completed the service request and correspond with the maintenance department.
Open and close facility when necessary
Support overall marketing techniques and offer suggestions to management
REFERENCES
Available upon request
Contact this candidate