Customer Service Sales
Resume:
Jacquelyn M. Mooney-Orme
360-***-**** / **************@*****.***
Summary of Qualifications:
o Experienced Management in high volume Retail/ Wholesale sales
o Excellent Customer Service skills
o Ability to achieve goals
o Lead by example
o TEAM Player & Self motivated
Professional Experience:
Washington State Liquor Control Board: 1988-2012
Retail Liquor Store Manager 4: 2001-2012
o Oversaw day to day operations of a State Controlled Liquor Store
o Accountable for over $3.5 million in gross annual sales
o Monitored Inventory Turns by gross sales and item
o Supervised, hired, trained, motivated and evaluated all staff
o Excelled in customer service in Retail/ Wholesale sales
o Operated within a defined budget
o Maintained and submitted all schedules & payroll records
o Enforced compliance sales within State Laws & Liquor Control Board regulations
Liquor Store Assistant Manager: 1994-2001
o Customer Service
o Cashiering
o Inventory Control
o Merchandising
Liquor Store Clerk: 1988-1994
o Ran point of sales system wholesale/retail
o Stocking
o Merchandising
Northrop: 1985-1986
Security Specialist:
o Enforced security regulations for Department of Defense on subcontractors
o Investigated possible loss or compromise of classified material
o Conducted briefing and debriefing on classified programs for all accessed personnel
o Maintained customer relations
o Conducted semi-annual audits on all subcontractors and classified materials
Rockwell International: 1983-1985
Special Programs Security Representative:
o Maintained security regulations on classified projects outside normal Department of Defense
o Conducted security background checks on all personnel
o Conducted briefings and debriefing on classified programs for all accessed personnel
o Investigated possible compromise of classified materials
o Conducted semi-annual audits on all subcontractors and classified materials
AWARDS
WSLCB Assistant Manager of the Year 2001 Education: B.S. Criminal Justice
WSLCB Store of the Year 2001 Illinois State University, Normal Illinois
Blue Ribbon Audits Department of Defense: Top Secret Security Clearance
Successful Compliance checks 100.%
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