Customer Service Quality Assurance

John (Jack) B. Krallman

**** *** ******

Savage, MN 55378

(952) 836- 6339

**********@***.***

Dedicated professional with over 30 years of market intelligence, procurement, and warehouse

leadership experience. Successfully made a difference in relationships with customers, suppliers,

and departmental members through effective verbal and written communication. Ability to handle

multiple projects and tasks simultaneously to achieve department goals.

PROFESSIONAL EXPERIENCE

KATUN CORPORATION – Bloomington, MN

Market Intelligence and Research Analyst – Model and Part Procurement

October 1991- December 2012

Developed intelligence gathering and documentation processes that tracked key market

activity of competitors.

Compiled periodic reports and communicated intelligence findings to key personnel within

the Market Intelligence Department, New Product Development and Senior Staff.

Developed and maintained a network of over 200 international, national and local

dealer/supplier relationships.

Negotiated price and product purchases of equipment, parts and supplies to ensure

availability of the necessary tools to competitively and legitimately research and develop

new products.

Successfully managed an on-hand inventory of approximately $450K in maintenance and

testing parts and supplies to meet required availability for timely product testing.

Responsible for purchasing Research and Development Laboratory equipment to be

utilized in comparative analyses and product acceptance testing. R & D Lab equipment

included 700+ copiers, printers, and multi-functional devices.

Prepared accurate accounting records of product and machine purchases and used/new

machine sales to ensure expenses and receivables were accounted for and met

department objectives. Reviewed and approved invoices for payment by Corporate

Accounting Department.

Attended ongoing training and development seminars to enhance relationship building

and operational management skills. (e.g. Management Coaching, EA Leadership

Training, Sourcing-MRO,”Kaizen”, ISO )

Warehouse Supervisor, October 1981 – October 1991

Successfully hired, trained, developed and managed staff of 20-25 warehouse personnel

and numerous subsidiary trainees in Shipping, Receiving, Quality Assurance and Product

Packaging Departments.

Prioritized and implemented workflow procedures that significantly increased efficiency in

order ship times and man hour usage.

Administered annual performance reviews and goal setting for team members.

Collaborated with Sales Department and Customer Service Department personnel to

ensure timely and accurate product delivery.

Conducted periodic and annual audits of warehouse inventories spanning in dollar value

from $5M - $30M.

Monitored product back order reports on a daily basis to ensure accurate inventory levels

and improve customer satisfaction.

Education

Bloomington Lincoln High School, Bloomington, MN

Normandale Community College, Bloomington, MN

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