Customer Service Sales

MONICA VELIZ

*** *** **** **** *** ***

Etobicoke, ON. M9C 1C8

Phone: 416-***-**** Email: *********@*******.***

OBJECTIVE:

To obtain a position in Customer Service/Call Centre Assistant.

WHAT I CAN OFFER YOUR COMPANY

• Superior customer service provider and support with background in retail and wholesale Call Centre and

Travel Industry experience

• Excellent telephone communication and interpersonal skills

• Able to use Microsoft Office applications, internet and Email

• Excellent keyboarding skills with 45 words per minute

• Professional Style and ability to achieve goals

• Highly organized, multi-tasking, work well under pressure to achieve organizational goals

• Trilingual English, Spanish, Italian.

EMPLOYMENT HISTORY

Customer Service & Sales

SPP Marketing Sales and Promotions Specialist Jul 1 2011- Present Time

• Responsible for achieving sales, quotes and call targets.

• Processes call backs, submissions and mail in a timely manner.

• Accountable for providing a high level of service to Scotia Bank clients.

• Promotes company features and benefits as part of ongoing portfolio reviews.

• Cross sell a variety of products at every opportunity

• Promotes client loyalty through attention to detail and relationship-building.

• Remains current on all company philosophies and procedures.

Inbound Customer Service – Call Centre Sep/09 Jun/11

President’s Choice Financial Master Card

• Received inbound customer calls on daily basis

• Provided valuable information according to customers enquires and concerns

• Balance Transfers - Credit Card Applications – Statements. Technical support to customers when they were

unable to access their account on line. Troubleshooting.

Administrative Assistant – Customer Service Jan/07-May/09

CIM Consultants

• Answer inquiries and provide information to customers, Arrange for billing

• Processed money, cheque and credit/debit card payment

• Receive and log complaints, Investigate complaints,

• Access and process information, Maintain records and statistics

• Perform general office duties, Order supplies and maintain inventory

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• Sales of Hardware and soft ware’s.

• Technical Support and Trouble Shooting

MONICA VELIZ

Phone: 416-***-**** Cell: 416-***-**** Email: *********@*******.***

EMPLOYMENT HISTORY (CONT)

Residential Account Representative

Jan/01-Nov/05

Primus Canada Telecommunication Inc Toronto, On

• Promoted new products and services to clients and offered various incentives

• Followed-up with previous customers in order to bring business back

Customer Service - Sales 1993-2001

Continental Tour Inc. Toronto, On

• Booked and sold travel tickets,

• Advised clients on destinations, made arrangements for transportation, etc

• Provided information regarding hotel accommodations, car rentals, and tours

EDUCATION AND TRAINING

Fred Pryor Seminar, Toronto, On

• Soft Skills Enhanced:

• Excelling as a first time supervisor

• Conflict management and confrontation skills

• How to manage multiple projects and meet dead lines

• How to deliver exceptional customer service

Humber College of Applied Art and Technology, Toronto, On

• Team Leader and Business Management Diploma Program

• Windows 95, Word, Excel Certificate Program

• Accounting Clerk Course Certificate Program

International Fares and Ticketing

Canadian Airlines, Toronto, On

Grade 12 Diploma

Chicago, Illinois

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